Trần Hồ Vĩnh Trân
Ứng tuyển vị trí Assistant Front Office Manager
My name is Tran Ho Vinh Tran. I hold a Bachelor’s degree in Business English and have over five years of experience as a Front Office Supervisor at Furama Resort Danang, along with nearly three years of experience as a Sales Executive at Ahachat Limited Company. Through these roles, I have developed a strong foundation in customer service, team leadership, and operational excellence.
I am currently seeking a new professional opportunity that will allow me to further enhance my skills and advance my career.
Thông tin cá nhân
Họ và tên
Trần Hồ Vĩnh Trân
Giới tính
Nữ
Ngày sinh
29/10/1992
Địa chỉ
2/25 đường số 30, phường An Nhơn, thành phố Hồ Chí Minh
Cập nhật
28/03/2026
Thông tin cơ bản
Kinh nghiệm làm việc
Từ 5 đến 10 năm
Vị trí
Giám sát
Mức lương mong muốn
20 - 30 triệu
Nơi mong muốn làm việc
Tiếng Anh (Giỏi), Tiếng Trung (Trung bình)
Ngoại ngữ
Tiếng Anh (Giỏi), Tiếng Trung (Trung bình)
Công việc mong muốn
Mong muốn về công việc
I am seeking a position with standard office hours. I aspire to work in a dynamic and challenging environment where I can fully utilize my experience and capabilities to contribute meaningfully to the company’s success.
Additionally, I aim to further develop my skills and achieve my professional goals.
Kỹ năng
-
Lắng nghe và xử lý tình huống 100%
-
Quản lý 80%
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Kỹ năng bán hàng, phục vụ khách hàng 100%
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Training and Development 80%
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Tổ chức công việc 100%
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Giải quyết phàn nàn 80%
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Quản lí thời gian 100%
Học vấn - Chuyên môn
DANANG UNIVERSITY OF FOREIGN LANGUAGE STUDIES
BUSINESS ENGLISH - Đại học - 2010 - 2014
* ERPRETER FOR THE VOLUNTARY UNION OF SINGAPORE - Bilingual interpreter ENG-VIET for foreign students coming from many different countries.
* Trainee of VIET SOLUTION COMPANY
* Part - time job: English Tutor
*
Kinh nghiệm làm việc
Sales Executive tại AHACHAT LIMITED COMPANY (Remote work)
Đà Nẵng - 1/2022 - /
Main responsibilities:
- Develop and execute strategic sales plans.
- Analyze root causes of customer dissatisfaction and implement improvements to enhance sales performance.
- Provide weekly market insights and analysis to the Sales & Marketing Director.
- Translate documents assigned by Management.
- Establish and enforce departmental procedures to ensure efficient internal coordination and effective external communication.
- Collaborate with Account Executives and report directly to the Management.
Front Office Supervisor tại Furama Resort Danang
Đà Nẵng - 12/2016 - Hiện tại
Main responsibilities:
- Organize, manage, and monitor the daily operations of the Front Office Department.
- Introduce and promote hotel products and services; respond to customer inquiries via phone and email. - Handle and resolve customer complaints in a professional manner.
- Welcome delegations and VIP guests.
- Take charge of group bookings, including check-in and check out procedures; coordinate with group organizers to meet customer requirements.
- Collaborate with the Sales and Accounting Departments to prepare and update Proforma Invoices for accommodation and other group-related services.
- Manage cash and card transactions at the Front Desk; handle issues related to card payments between the customer’s bank and the hotel’s bank in accordance with agreed policies.
- Issue VAT invoices and resolve any related issues after guest check-out.
- Implement training programs and tools at the Front Desk to optimize room availability, revenue, pricing, and sales strategies to maximize occupancy.
- Communicate and report regularly to the Front Office Manager on daily operations.
- Participate in daily and monthly departmental meetings to review performance, share updates, and propose service improvements for both customers and employees.
- Support training plans; mentor new hires by guiding them through departmental tasks, and evaluate their performance upon completion of the probation period before reporting to the Front Office Manager.
- Maintain close collaboration with other department leaders to enhance cross-training, feedback, and operational efficiency.
Thông tin tham khảo
Lê Kim Phương
Front Office Manager - Furama Resort Đà Nẵng
fom@furamavietnam.com - 0905776220