Nguyễn Thị Ngọc Phương

Nguyễn Thị Ngọc Phương

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Giới thiệu bản thân

I have over three years of experience as a Front Desk Supervisor at Marriott, where I have developed strong skills in front-office operations, team leadership, and guest service excellence. In my role, I was responsible for supervising daily front-desk activities, handling guest concerns, coordinating with different departments, and ensuring smooth operations during each shift. This experience has equipped me to work under pressure, solve problems efficiently, and maintain high service standards.

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Thông tin cá nhân

Họ và tên
Nguyễn Thị Ngọc Phương
Giới tính
Nữ
Ngày sinh
28/08/1991, 34 tuổi
Địa chỉ
68 Hoàng Diệu, Phường Xóm Chiếu, TP. Hồ Chí Minh
Cập nhật
28/04/2026

Thông tin cơ bản

Kinh nghiệm làm việc
Từ 3 đến 5 năm
Vị trí
Giám sát
Mức lương mong muốn
12 - 20 triệu
Nơi mong muốn làm việc
HCMC
Ngoại ngữ
Tiếng Anh (Giỏi)

Công việc mong muốn

Lĩnh vực

Kỹ năng

Quản lí thời gian
Lắng nghe và xử lý tình huống
Giải quyết phàn nàn
Kỹ năng bán hàng, phục vụ khách hàng
Tổ chức công việc
Quản lý

Mong muốn về công việc

I would like to work at a company with a fast-paced work environment that creates many opportunities for employees to participate in new experiences. Those are the things that excite me and make me believe I'm a good fit for that kind of environment.

Giải thưởng

EMPLOYEE OF THE QUARTER

11/2023

An Employee of the Quarter award recognizes staff for exceptional performance, dedication, and contributions over three months.

Trình độ học vấn chuyên môn

Scottsdale Community College

Hotel and Restaurant Management - Đại học

Associate in Hotel and Restaurant Management SCOTTSDALE COMMUNITY COLLEGE Highest Distinction Certificate in Meeting and Event Management GPA: 3.9

Kinh nghiệm làm việc

CUSTOMER SERVICE MANAGER tại NATIONWIDE NAILS SUPPLY STORE PEORIA, AZ

Peoria, Arizona

Focused on customer satisfaction, adjusted policies and procedures, ensuring agents were well-trained in measuring feedback. Ensured customers were satisfied with products and services, and stayed current on the latest industry trends and techniques.

Front Desk Supervisor tại MARRIOTT TRIPLEX HOUSTON, TX

Houston, USA

Front Desk Supervisor for two different properties: Residence Inn and SpringHill Downtown Convention Center. Supervised duties include coaching, training, and motivating staff to perform effectively. Making reservations, coordinating group checks, and anticipating sold-out situations. Managing the cash drawer and credit card system. Ensured logging and delivery of packages, mail, and messages as needed to guests.

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