Nguyễn Thị Ngọc Phương
Front Office Supervisor/ Giám sát tiền sảnh
I have over three years of experience as a Front Desk Supervisor at Marriott, where I have developed strong skills in front-office operations, team leadership, and guest service excellence. In my role, I was responsible for supervising daily front-desk activities, handling guest concerns, coordinating with different departments, and ensuring smooth operations during each shift. This experience has equipped me to work under pressure, solve problems efficiently, and maintain high service standards.
Thông tin cá nhân
Họ và tên
Nguyễn Thị Ngọc Phương
Giới tính
Nữ
Ngày sinh
28/08/1991
Địa chỉ
68 Hoàng Diệu, Phường Xóm Chiếu, TP. Hồ Chí Minh
Cập nhật
04/08/2026
Thông tin cơ bản
Kinh nghiệm làm việc
Từ 3 đến 5 năm
Vị trí
Giám sát
Mức lương mong muốn
Thỏa thuận
Nơi mong muốn làm việc
Tiếng Anh (Giỏi)
Ngoại ngữ
Tiếng Anh (Giỏi)
Công việc mong muốn
Mong muốn về công việc
I would like to work at a company with a fast-paced work environment that creates many opportunities for employees to participate in new experiences. Those are the things that excite me and make me believe I'm a good fit for that kind of environment.
Kỹ năng
-
Quản lí thời gian 100%
-
Lắng nghe và xử lý tình huống 100%
-
Giải quyết phàn nàn 100%
-
Kỹ năng bán hàng, phục vụ khách hàng 100%
-
Tổ chức công việc 100%
-
Quản lý 100%
Học vấn - Chuyên môn
Scottsdale Community College
Hotel and Restaurant Management - Đại học - 2019 - 2021
Associate in Hotel and Restaurant Management
SCOTTSDALE COMMUNITY COLLEGE
Highest Distinction
Certificate in Meeting and Event Management
GPA: 3.9
Kinh nghiệm làm việc
RESTAURANT SUPERVISOR tại COM NIEU SAI GON, TU XUONG
TP HỒ CHÍ MINH, VIỆT NAM - 2/2026 - 6/2026
Supervised daily restaurant operations to ensure excellent guest satisfaction and service quality.
Led and coordinated front-of-house staff during shifts, ensuring smooth and efficient
operations.
Trained, coached, and monitored team members on service standards, customer care, and
operational procedures.
Handled guest inquiries, feedback, and complaints professionally to maintain a positive
dining experience.
Assisted in staff scheduling, task delegation, and performance evaluation.
Monitored inventory levels and coordinated with relevant departments to ensure adequate
stock and supplies.
CUSTOMER SERVICE MANAGER tại NATIONWIDE NAILS SUPPLY STORE PEORIA, AZ
Peoria, Arizona - 6/2021 - 9/2022
Focused on customer satisfaction, adjusted policies and procedures, ensuring agents were
well-trained in measuring feedback.
Ensured customers were satisfied with products and services, and stayed current on the latest
industry trends and techniques.
Front Desk Supervisor tại MARRIOTT TRIPLEX HOUSTON, TX
Houston, USA - 11/2022 - 2/2026
Front Desk Supervisor for two different properties: Residence Inn and SpringHill Downtown
Convention Center.
Supervised duties include coaching, training, and motivating staff to perform effectively.
Making reservations, coordinating group checks, and anticipating sold-out situations.
Managing the cash drawer and credit card system.
Ensured logging and delivery of packages, mail, and messages as needed to guests.