RESTAURANT SUPERVISOR tại COM NIEU SAI GON, TU XUONG

2/2026 → 6/2026 (4 tháng)

TP HỒ CHÍ MINH, VIỆT NAM

Supervised daily restaurant operations to ensure excellent guest satisfaction and service quality. Led and coordinated front-of-house staff during shifts, ensuring smooth and efficient operations. Trained, coached, and monitored team members on service standards, customer care, and operational procedures. Handled guest inquiries, feedback, and complaints professionally to maintain a positive dining experience. Assisted in staff scheduling, task delegation, and performance evaluation. Monitored inventory levels and coordinated with relevant departments to ensure adequate stock and supplies.

CUSTOMER SERVICE MANAGER tại NATIONWIDE NAILS SUPPLY STORE PEORIA, AZ

6/2021 → 9/2022 (1 năm 3 tháng)

Peoria, Arizona

Focused on customer satisfaction, adjusted policies and procedures, ensuring agents were well-trained in measuring feedback. Ensured customers were satisfied with products and services, and stayed current on the latest industry trends and techniques.

Front Desk Supervisor tại MARRIOTT TRIPLEX HOUSTON, TX

11/2022 → 2/2026 (3 năm 3 tháng)

Houston, USA

Front Desk Supervisor for two different properties: Residence Inn and SpringHill Downtown Convention Center. Supervised duties include coaching, training, and motivating staff to perform effectively. Making reservations, coordinating group checks, and anticipating sold-out situations. Managing the cash drawer and credit card system. Ensured logging and delivery of packages, mail, and messages as needed to guests.

EMPLOYEE OF THE QUARTER

11/2023

An Employee of the Quarter award recognizes staff for exceptional performance, dedication, and contributions over three months.