Nguyễn Thành Phúc

Seeking a Director role in a luxury or upscale resort environment where I can contribute to driving operational excellence, enhancing guest experience, and improving overall business performance.

Looking for an opportunity to take broader leadership responsibility across all operational departments, working closely with General Management to achieve strong financial results, consistent service standards, and sustainable growth.

Open to dynamic and high-performance environments where I can continue developing toward a General Manager role in the future.

On processing

9 Properties (Ha Long, Quang Nam, Da Nang, Phu Quoc
Handling service quality control
Social media review control & Net Excellence Score
General inspection, thematic inspection

5 stars, 114 rooms, 114 Mud baths, 4 restaurants, 3 bars, IRD, Banquet
Advise clients on tax planning and tax issues associated with activities such as business acquisitions and mergers.
Maintain accounting records and prepare accounts and management information for small businesses.

5 stars, 997 rooms, 4 Restaurants, 3 Bars, IRD
Lead team to deliver VIP service for Chairman VinGroup
Strengthening Relationships with Customers and Partners. Ensuring Service Quality for Customers in high OCC over 80% (~1800 pax)
Led and developed a team of 120+ Team members
Led implementation of an all-inclusive dining model, improving guest experience and operational coordination across departments.
Coordinated with the Rooms Division and Housekeeping to manage guest flow and enhance the overall experience.
Pre-opening 1 Italian Restaurant (Oceania)

5 Stars, Upscale, 226 rooms and suites, 4 restaurants, 4 bars, IRD, and banquet.
Drive teams to deliver VIP service for Chairman Sun Group and TOP VIP governments.
Led multi-outlet F&B operations (Italian, Chinese, Spanish, and Mediterranean) while coordinating closely with front office, housekeeping, and other departments to ensure a seamless guest experience.
Managed budgeting, forecasting, and operational performance, contributing to overall hotel profitability.
Oversaw daily operations across outlets, ensuring service consistency aligned with international brand standards.
Supported cross-department collaboration to enhance the guest journey from arrival to departure.
Led and developed a team of 80+ team members.
Achieved 108% F&B revenue budget in FY2025, contributing significantly to overall hotel performance.
Reduced food cost by 4% through strategic sourcing.