Nguyễn Thị Trúc Ly

Nguyễn Thị Trúc Ly

Hồ sơ 5 sao vàng 121 Lượt xem

Giới thiệu bản thân

I am a third-year Global Hospitality Leadership student at the University of Houston with experience as a Front Desk/Guest Service Associate. I have strong communication, customer service, and problem-solving skills, and I am experienced in handling guest interactions, scheduling, and daily operations in a fast-paced environment. My strengths are empathy, teamwork, and professionalism, while my current focus is improving my confidence in English communication in more complex situations.

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Thông tin cá nhân

Họ và tên
Nguyễn Thị Trúc Ly
Giới tính
Nữ
Ngày sinh
06/09/2004, 21 tuổi
Địa chỉ
22100 Park Westheimer Blvd, Richmond, TX, 77407
Cập nhật
27/04/2026

Thông tin cơ bản

Kinh nghiệm làm việc
Từ 1 đến 3 năm
Vị trí
Thực tập sinh
Mức lương mong muốn
Dưới 1 triệu
Nơi mong muốn làm việc
Toàn Quốc
Ngoại ngữ
Tiếng Anh (Giỏi)

Công việc mong muốn

Lĩnh vực

Kỹ năng

Guest Relations
Reservation & Appointment Scheduling
Service Recovery
Team Collaboration
Professional Communication
POS Systems
Data analysis & Reporting
Front Desk Operations
Customer Experience Management
Time Management

Mong muốn về công việc

I am looking for a position where I can gain hands-on experience in the hospitality industry, improve my customer service and communication skills, and grow professionally. I hope to work in a supportive environment where I can learn from experienced team members, contribute to guest satisfaction, and develop my long-term career in hospitality.

Giải thưởng

Dean's List

5/2025

Awarded for strong academic performance and maintaining a high GPA at the University of Houston, demonstrating consistency, discipline, and commitment to academic excellence.

Trình độ học vấn chuyên môn

University of Houston

Global Hospitality Leadership - Đại học

Kinh nghiệm làm việc

Front Desk / Guest Service Associate tại Fizz Nails

Houston, TX

• Manage front desk operations and greet clients to create a welcoming and professional service environment • Coordinate appointment scheduling and reservation management using booking systems • Provide customer service support by addressing client inquiries and resolving service concerns • Process payments and maintain accurate transaction records through point-of-sale systems • Maintain guest records and preferences to improve customer relationship management • Support daily business operations and client flow coordination in a fast-paced service environment • Assist with marketing promotions and client engagement initiatives

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