Nguyễn Thị Phương Thảo
Tìm việc làm giờ hành chính
Hard-working with proven leadership and organizational skills, minute attention to detail. I want to improve myself in learning more. Capable of working in a high-pressure environment. problem-solving ability.
Thông tin cá nhân
Họ và tên
Nguyễn Thị Phương Thảo
Giới tính
Nữ
Ngày sinh
01/05/1996
Địa chỉ
Khu chung cư C2, nhà C, đường Dương Vân Nga, Sơn Trà, Đà Nẵng
Cập nhật
28/04/2026
Thông tin cơ bản
Kinh nghiệm làm việc
Từ 5 đến 10 năm
Vị trí
Trợ lý, thư ký
Mức lương mong muốn
8 - 12 triệu
Nơi mong muốn làm việc
Tiếng Anh (Khá)
Ngoại ngữ
Tiếng Anh (Khá)
Công việc mong muốn
Mong muốn về công việc
I want to work in a dynamic environment where I can express myself and develop my skills. I want to learn more, have opportunities for advancement, and gain experience.
Kỹ năng
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Quản lý 100%
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Pha chế 60%
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Quản lí thời gian 100%
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Kỹ năng bán hàng, phục vụ khách hàng 100%
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Training and Development 100%
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Pha chế rượu và cà phê ý 60%
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Tổ chức công việc 100%
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Giải quyết phàn nàn 80%
Học vấn - Chuyên môn
Duy Tan University
Hospitality and tourism management - Đại học - 2014 - 2018
I was studying while also working part-time at a few cafes and doing part time work for events at several hotels. I started working monthly casual at the InterContinental DaNang Sun Peninsula Resort in 2017 until the end of 2020. I was hired as a full-time employee here in 2018, received a full salary, and had my internship certificate signed by my manager.
Kinh nghiệm làm việc
Shift Leader-Senior Club Butler 0 tại INTERCONTINENTAL DANANG SUNPENISULA RESORT
Việt Nam - 8/2015 - 11/2020
_ Be attentive to guests and resolve their complaints as much as possible, reporting all incidents to the supervisor.
_ To identify and anticipate Guests’ needs and ensure personalized service is provided.
_ Knowledgeable basic about the barista and bartender.
_ Earn I-trainer credit trained and issued by the resort.
_ Warehouse control, order goods.
_ Creating a service training lesson plan for newcomers.
Butler Supervisor. 05/04/2021 – 30/03/2024 (one year off due to covid) tại THE VIETAGE BY ANANTARA
Việt Nam - 4/2021 - 3/2024
_ Handle problems when customers encounter problems.
_ Solve problems during shifts.
_ Arrange shift division and work schedules for employees.
_ Take care and accompany the guests on the trip from Da Nang to Quy Nhon and vice versa.
_ Responsible for the safety of guests during the journey.
_ Cooking.
_ Responsible for the dishes to ensure food safety before serving customers.
Asistant Train Manager tại The Vietage by Anantara
Đà Nẵng - 4/2021 - 2/2026
Assistant Train Manager tại THE VIETAGE BY ANANTARA
Việt Nam - 4/2024 - 8/2025
_ Operations Management: Maintain comprehensive SOPs, resolve complex complaints, and act as Acting Manager when required.
_ Quality Control: Collaborate closely with the Head Chef to ensure food, standards, and safety (HACCP) before service.
_ Training and Development: Create topics and conduct training sessions for new employees and provide advanced training for supervisors.
_ Supply Chain Management: Coordinate with the Procurement department to optimize stock levels and
operating equipment
_ Service Improvement: Analyze feedback from multiple channels (TripAdvisor, Google, direct customer conversations) to propose and implement solutions, events, and activities to attract customers and enhance their experience.
_ Schedule work shifts and review employee timesheets for submission to HR department each month.