Kho tài liệu 
Chuyên trang đào tạo 
Việc làm thêm
Nguyễn Thị Phương Thảo
26 Lượt xem hồ sơ
Nữ, 01/05/1996, 30 tuổi
Khu chung cư C2, nhà C, đường Dương Vân Nga, Sơn Trà, Đà Nẵng
Cập nhật: 28/04/2026
Thông tin liên hệ
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| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
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| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 5 đến 10 năm
Trợ lý, thư ký
8 - 12 triệu
Đà Nẵng
Tiếng Anh (Khá)
5 sao
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Duy Tan University
Hospitality and tourism management - Đại học
2014 → 2018
I was studying while also working part-time at a few cafes and doing part time work for events at several hotels. I started working monthly casual at the InterContinental DaNang Sun Peninsula Resort in 2017 until the end of 2020. I was hired as a full-time employee here in 2018, received a full salary, and had my internship certificate signed by my manager.
Kĩ năng
| Quản lý | |
| Pha chế | |
| Quản lí thời gian | |
| Kỹ năng bán hàng, phục vụ khách hàng | |
| Training and Development | |
| Pha chế rượu và cà phê ý | |
| Tổ chức công việc | |
| Giải quyết phàn nàn |
Kinh nghiệm làm việc
Shift Leader-Senior Club Butler 0 tại INTERCONTINENTAL DANANG SUNPENISULA RESORT
8/2015 → 11/2020 (5 năm 3 tháng)
Việt Nam
_ Be attentive to guests and resolve their complaints as much as possible, reporting all incidents to the supervisor. _ To identify and anticipate Guests’ needs and ensure personalized service is provided. _ Knowledgeable basic about the barista and bartender. _ Earn I-trainer credit trained and issued by the resort. _ Warehouse control, order goods. _ Creating a service training lesson plan for newcomers.
Butler Supervisor. 05/04/2021 – 30/03/2024 (one year off due to covid) tại THE VIETAGE BY ANANTARA
4/2021 → 3/2024 (2 năm 10 tháng)
Việt Nam
_ Handle problems when customers encounter problems. _ Solve problems during shifts. _ Arrange shift division and work schedules for employees. _ Take care and accompany the guests on the trip from Da Nang to Quy Nhon and vice versa. _ Responsible for the safety of guests during the journey. _ Cooking. _ Responsible for the dishes to ensure food safety before serving customers.
Asistant Train Manager tại The Vietage by Anantara
4/2021 → 2/2026 (4 năm 10 tháng)
Đà Nẵng
Assistant Train Manager tại THE VIETAGE BY ANANTARA
4/2024 → 8/2025 (1 năm 4 tháng)
Việt Nam
_ Operations Management: Maintain comprehensive SOPs, resolve complex complaints, and act as Acting Manager when required. _ Quality Control: Collaborate closely with the Head Chef to ensure food, standards, and safety (HACCP) before service. _ Training and Development: Create topics and conduct training sessions for new employees and provide advanced training for supervisors. _ Supply Chain Management: Coordinate with the Procurement department to optimize stock levels and operating equipment _ Service Improvement: Analyze feedback from multiple channels (TripAdvisor, Google, direct customer conversations) to propose and implement solutions, events, and activities to attract customers and enhance their experience. _ Schedule work shifts and review employee timesheets for submission to HR department each month.
Mong muốn về công việc
Giải thưởng
I-Trainer competition
8/2019
An organization dedicated to training trainers, sharing experience and knowledge. It helps develop communication and training skills. The course was taught and the diplomas were awarded at the InterContinental DaNang Sun Peninsula Resort.
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