20 Lượt xem
Food and Beverage professional with focus on delivering exceptional customer service and maintaining high standards of cleanliness and presentation. Adept in handling payments, managing stock, and ensuring compliance with health and safety regulations. Skilled in working collaboratively within team to create welcoming and efficient environment for guests. Friendly, reliable, and quick to learn, I excel in providing exceptional customer service. My strengths include effective communication, teamwork, and positive attitude that enhances guest experiences. Eager to bring enthusiasm and adaptability to dynamic environment.
Collaborated effectively with kitchen staff, bartenders, and bussers to ensure smooth service flow. Greeted and connected with every customer, recommending food and drinks. Up-sold specials and promoted menu items, contributing to increased revenue. Prepared and served alcoholic and non-alcoholic beverages according to customer preferences and company standards. Maintained cleanliness and organization of the bar area in compliance with hygiene and safety regulations. Recommended drinks and menu items to enhance customer satisfaction and sales. Implemented feedback from customer surveys to improve service delivery and enhance overall dining experience. Processed customer transactions quickly and accurately using the POS system. Managed cash, card, and bank transfer payments while maintaining accurate records. Generated and reviewed Check Summary Reports to verify transaction accuracy and completeness. Prepared daily Cash Remittance Reports and ensured all cash collections were properly recorded and deposited. Maintained accurate cash drawer balances and performed end-of-shift cash counts. Banquet Waiter at Mai House Saigon Hotel Assisted in the setup and breakdown of banquet rooms according to event specifications and service standards. Served food and beverages efficiently during weddings, conferences, corporate events, and private functions. Ensured guests received professional and attentive service throughout events. Maintained cleanliness and organization of banquet areas before, during, and after functions. Coordinated with kitchen staff, supervisors, and team members to ensure smooth event operations.