TRỊNH VIỆT THÂN
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Giới thiệu bản thân
Customer Service and Guest Relations professional with 3 years of experience in premium residential and retail environments under Savills Vietnam. Recognized as Best Staff of the Department for two consecutive quarters in 2025. Strong background in customer relations, complaint handling, service recovery, cross-functional coordination, and international customer support. Seeking to develop a long-term career in Hospitality and Guest Relations within a professional hotel or resort environment.
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- Họ và tên
- TRỊNH VIỆT THÂN
- Giới tính
- Nam
- Ngày sinh
- 29/08/2002, 23 tuổi
- Địa chỉ
- Tan Hung Ward, HCMC
- Cập nhật
- 19/06/2026
Thông tin cơ bản
- Kinh nghiệm làm việc
- Từ 1 đến 3 năm
- Vị trí
- Nhân viên
- Mức lương mong muốn
- 12 - 20 triệu
- Nơi mong muốn làm việc
- HCMC, Kiên Giang
- Ngoại ngữ
- Tiếng Anh (Khá)
Công việc mong muốn
Kỹ năng
Mong muốn về công việc
- Seeking to build a long-term career in Hospitality, Guest Relations, and Customer Experience. - Interested in positions such as Guest Relations Officer, Guest Service Agent, Front Office, Customer Service Executive, or other guest-facing roles. - Looking for a professional and positive working environment with opportunities for learning, career growth, and advancement. - Willing to work flexible shifts and schedules according to operational requirements. - Preferred locations: Ho Chi Minh City or Phu Quoc. - Expected total monthly income: VND 12,000,000 – 15,000,000 (negotiable based on overall compensation package, benefits, and career development opportunities).
Giải thưởng
"Student With Five Goods Merits” of Ton Duc Thang University 2020-2021
The “Five-Good Student” Award is a prestigious recognition initiated by the Vietnam National Union of Students, aimed at encouraging students to achieve comprehensive personal development. Recipients must demonstrate excellence in five key areas: • Good Ethics: Upholding strong moral values, integrity, and a positive lifestyle. • Good Academic Performance: Achieving outstanding academic results and actively participating in scientific research. • Good Physical Fitness: Engaging regularly in sports and physical activities. • Good Volunteerism: Contributing to community service, volunteer activities, and social initiatives. • Good Integration: Developing international integration competencies, intercultural awareness, and personal growth.
"Student With Five Goods Merits” of Ton Duc Thang University 2022-2023
The “Five-Good Student” Award is a prestigious recognition initiated by the Vietnam National Union of Students, aimed at encouraging students to achieve comprehensive personal development. Recipients must demonstrate excellence in five key areas: • Good Ethics: Upholding strong moral values, integrity, and a positive lifestyle. • Good Academic Performance: Achieving outstanding academic results and actively participating in scientific research. • Good Physical Fitness: Engaging regularly in sports and physical activities. • Good Volunteerism: Contributing to community service, volunteer activities, and social initiatives. • Good Integration: Developing international integration competencies, intercultural awareness, and personal growth.
Best Staff of the CRM Department at Crescent Mall – Q1 & Q2/2025
Recognized as Best Staff of the Department for two consecutive quarters in 2025 for outstanding customer service performance and operational contributions.
Trình độ học vấn chuyên môn
Ton Duc Thang University
Tourism and Tourism Management - Đại họcBachelor of Tourism and Tourism Management from Ton Duc Thang University, with academic training in cultural, social, and tourism studies. Equipped with knowledge of service management, customer behavior and psychology, customer care, tourism and hospitality operations, and the design and delivery of customer experiences in professional service environments.
Kinh nghiệm làm việc
Customer Relations Officer tại TTTM Crescent Mall
HCMC, VIET NAMCustomer Relations Officer | Crescent Mall (Savills Vietnam) | Oct 2024 – May 2026 • Assisted 20–30 customers daily, with peak periods exceeding 70 customers/day. • Managed complaints, incidents, customer feedback, and service recovery cases. • Supported 100+ customers with Crescent Mall App 2.0 and Payme Wallet issues. • Coordinated with Marketing, CRM, Leasing, Operations, Security, and Technical teams. • Trained new Customer Relations Officers • Achieved the highest gift voucher sales performance (VND 30M+). • Awarded Best Staff of the Department in Q1 & Q2 2025.
Customer Service Officer & Receptionist tại Savills Việt Nam - Chi nhánh Hồ Chí Minh
HCMC, VIET NAMCustomer Service Officer & Receptionist | Riviera Point Apartment (Savills Vietnam) | Aug 2023 – Sep 2024 • First point of contact for residents, visitors, contractors, and stakeholders. • Managed move-in/move-out procedures, resident registrations, access cards, and parking requests. • Supported local and international residents through daily communication and service requests. • Utilized English communication daily when assisting foreign residents.
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