Nguyễn Thị Mỹ Nhung

Nguyễn Thị Mỹ Nhung

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Giới thiệu bản thân

Guest Service Agent with one year of experience assisting international guests and delivering personalized service in a luxury hotel environment. Skilled in guest relations, problem resolution, payment processing and cross-department coordination to ensure seamless guest experiences. Proficient in Smile PMS and able to communicate effectively in English and Korean. Recognized as Best Hotel Employee of the First Quarter 2026 for outstanding guest service performance.

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Thông tin cá nhân

Họ và tên
Nguyễn Thị Mỹ Nhung
Giới tính
Nữ
Ngày sinh
24/10/2003, 22 tuổi
Địa chỉ
Hương Vinh, Thành phố Huế
Cập nhật
04/06/2026

Thông tin cơ bản

Kinh nghiệm làm việc
Từ 3 đến 5 năm
Vị trí
Nhân viên
Mức lương mong muốn
8 - 12 triệu
Nơi mong muốn làm việc
Đà Nẵng
Ngoại ngữ
Tiếng Anh (Khá)

Công việc mong muốn

Lĩnh vực

Kỹ năng

Mong muốn về công việc

Giải thưởng

Trình độ học vấn chuyên môn

University of Foreign Languages and International Studies, Hue University

Bachelor of Korean Language - Đại học

Developed strong communication and intercultural skills through Korean language studies and multilingual presentations.

Kinh nghiệm làm việc

Cashier & Service Staff tại Lotteria Vietnam

Việt Nam

Delivered customer service in a fast-paced environment. Processed payments accurately and handled customer inquiries. Maintained service quality during peak business hours. English Tutor (Part-time) Developed communication and presentation skills. Assisted students in improving English language proficiency. Barista & Service Staff Gained experience in hospitality, customer interaction, and teamwork. Handled customer requests and maintained positive guest experiences.

Guest Service Agent tại Senna Hue Hotel

7 Nguyen Tri Phuong, Hue City

Front Office Operations Performed efficient check-in and check-out procedures in accordance with hotel standards. Assigned guest rooms and prepared room keys while ensuring accuracy of guest information. Managed room changes, special requests, and guest preferences. Utilized Smile PMS for daily front office operations. Guest Relations Served as the primary point of contact for guests throughout their stay. Assisted guests with inquiries regarding hotel facilities, transportation, local attractions, and dining recommendations. Handled guest complaints professionally and followed up to ensure guest satisfaction. Conducted courtesy calls and personalized guest interactions to enhance guest experience. Responded to guest reviews on Google Reviews and TripAdvisor in a professional and timely manner. Cashiering & Administration Processed guest payments through cash, credit cards, and bank transfers. Issued VAT invoices accurately and maintained proper financial records. Interdepartmental Coordination Worked closely with Housekeeping, Engineering, F&B, Security, and Reservation teams to ensure smooth guest service delivery. Coordinated airport transfers, taxis, tours, and other third- party services for guests

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