Hoàng Vũ Nguyên

Completed Bachelor of Arts in Law from Can tho University, graduating with honors. Studied a diverse range of legal subjects including constitutional law, criminal law, and international law. Participated in mock trial competitions and interned at a local law firm to gain hands-on experience in legal research and writing.
Master of Laws (LL.M), ABC Law School
Pursued a Master of Laws (LL.M) degree in Taxation from ABC Law School, specializing in tax law and policy. Conducted in-depth research on vietnam tax laws and regulations, and gained a comprehensive understanding of tax planning strategies for individuals and businesses. Collaborated with faculty on academic publications related to tax reform.

Oversees all hotel operations during the night shift ,serving as the primary leader on-site ,working with financial reconciliation , handle and record all emergencies and problem during night operation
• manage late-night check-ins , early check-outs , walk-in reservations • resolve guest complaints or requests
• supervise night sift staff
• run the nightly audit process on the PMS ( opera )
• verify,balanceandreconciledailyfinancialtransactions,roomchargesandcode • prepare and distribute accurate night audit reports for brieffing with GM

Welcome guests and assist in checking them in, helping move luggage and guiding guests as needed.
Answer inquiries and provide information clearly and efficiently.
Complete transactions while handling money responsibly
Answer calls, send additional services, and redirect incoming calls for guests.
Led service staff with customer satisfaction rates consistently above 90 perceny

Implemented strategies to improve guest satisfaction through proactive communication and problem resolution
Monitored and maintained guest service metrics and performance data to identify areas for improvement and implement corrective actions
Collaborated with other departments to streamline guest service processes and enhance the overall guest experience

Provided exceptional customer service to hotel guests by addressing inquiries, resolving complaints, and
ensuring a positive experience throughout their stay
Efficiently checked guests in and out, processed payments, and maintained accurate records of room
assignments and special requests
Collaborated with other departments such as housekeeping and maintenance to ensure guest rooms were properly prepared and maintained
Recommended local attractions, restaurants, and activities to guests to enhance their overall stay and
satisfaction
Handled phone and email reservations, confirmed bookings, and assisted with any changes cancellations
to accommodate guests' needs and preferences