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| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
N/A
Giám sát
12 - 20 triệu
N/A
N/A
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Can Tho University, Can Tho
bachelor of law in law - Đại học
2014 → 2018
Completed Bachelor of Arts in Law from Can tho University, graduating with honors. Studied a diverse range of legal subjects including constitutional law, criminal law, and international law. Participated in mock trial competitions and interned at a local law firm to gain hands-on experience in legal research and writing. Master of Laws (LL.M), ABC Law School Pursued a Master of Laws (LL.M) degree in Taxation from ABC Law School, specializing in tax law and policy. Conducted in-depth research on vietnam tax laws and regulations, and gained a comprehensive understanding of tax planning strategies for individuals and businesses. Collaborated with faculty on academic publications related to tax reform.
Kĩ năng
Kinh nghiệm làm việc
Night Manager tại Courtyard by Marriott Darwin, Darwin
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NN
Oversees all hotel operations during the night shift ,serving as the primary leader on-site ,working with financial reconciliation , handle and record all emergencies and problem during night operation • manage late-night check-ins , early check-outs , walk-in reservations • resolve guest complaints or requests • supervise night sift staff • run the nightly audit process on the PMS ( opera ) • verify,balanceandreconciledailyfinancialtransactions,roomchargesandcode • prepare and distribute accurate night audit reports for brieffing with GM
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2/2023 → 9/2024 (1 năm 7 tháng)
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Welcome guests and assist in checking them in, helping move luggage and guiding guests as needed. Answer inquiries and provide information clearly and efficiently. Complete transactions while handling money responsibly Answer calls, send additional services, and redirect incoming calls for guests. Led service staff with customer satisfaction rates consistently above 90 perceny
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8/2022 → 2/2023 (6 tháng)
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Implemented strategies to improve guest satisfaction through proactive communication and problem resolution Monitored and maintained guest service metrics and performance data to identify areas for improvement and implement corrective actions Collaborated with other departments to streamline guest service processes and enhance the overall guest experience
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10/2020 → 7/2022 (1 năm 9 tháng)
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Provided exceptional customer service to hotel guests by addressing inquiries, resolving complaints, and ensuring a positive experience throughout their stay Efficiently checked guests in and out, processed payments, and maintained accurate records of room assignments and special requests Collaborated with other departments such as housekeeping and maintenance to ensure guest rooms were properly prepared and maintained Recommended local attractions, restaurants, and activities to guests to enhance their overall stay and satisfaction Handled phone and email reservations, confirmed bookings, and assisted with any changes cancellations to accommodate guests' needs and preferences



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