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A final-year Hotel Management student from UEH with proven experience in luxury hospitality and high-pressure F&B environments. Having completed a Front Office internship at Six Senses Côn Đảo, I have developed a strong customer-focused mindset and professional problem-solving skills. Driven by a luxury service attitude and backed by an IELTS 6.5, I am eager to contribute my skills and dedication to a professional position in a dynamic hospitality environment
Supported arrival and departure procedures, including luggage coordination and guest greeting Assisted Airport Representative in monitoring flight schedules and coordinating transfers Participated in turndown service with Housekeeping, ensuring guest privacy and service standards Coordinated with Butler and Front Office to prioritize room setup and special amenities Monitored guest movement and maintained internal records to ensure security and exclusivity Observed and supported upselling of resort services (spa, dining, experiences) Assisted in maintaining guest profiles and tracking preferences for personalized service