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Undergraduate in hotel management with practical experience supporting tour logistics and guest relations. Known for being detail-oriented, dependable, and team-focused. Looking to gain further hands-on experience in front office or guest service departments from professionals.
Assisted guests throughout their stay, from check-in to check-out. Anticipating needs and delivering highly personalized services from pre-arrival to post-departure. Address and resolve guest complaints to ensure maximum satisfaction
Planned and booked tour services including accommodations, transports, and meals. Provided instructions to tour guides and monitored service quality to ensure a smooth and satisfying guest experience. Served as coordinator in events (Vietnam Airlines’ World Safety and Operations Conference 2023, Voodoo & Gaming Academy 2025)