Trần Hồng Phúc
Available For Front Office Manager Position
Luxury Front Office leader with 15+ years of progressive experience across 4- and 5-star hotels and resorts in Vietnam, including 6+ years at Front Office Manager level. Proven in stabilizing operations, elevating guest satisfaction, leading VIP and long-stay experiences, strengthening service recovery, and developing high-performing teams. Brings composed, hands-on leadership in high-pressure environments with strong cross-department coordination and disciplined luxury service standards.
Thông tin cá nhân
Họ và tên
Trần Hồng Phúc
Giới tính
Nam
Ngày sinh
26/06/1988
Địa chỉ
Hai Van, Long Hai, Vung Tau City, Viet Nam
Cập nhật
20/07/2026
Thông tin cơ bản
Kinh nghiệm làm việc
Từ 10 đến 20 năm
Vị trí
Trưởng bộ phận/ Trưởng phòng
Mức lương mong muốn
20 - 30 triệu
Nơi mong muốn làm việc
Tiếng Anh (Khá)
Ngoại ngữ
Tiếng Anh (Khá)
Công việc mong muốn
Mong muốn về công việc
Kỹ năng
Học vấn - Chuyên môn
Kinh nghiệm làm việc
Front Office Manager tại Seashells Hotel & Spa Phu Quoc
Việt Nam - 3/2024 - 10/2025
• Rebuilt and stabilized Front Office operations within two months following a team reset and operational support period.
• Improved guest satisfaction results to Agoda 9.0 and Expedia 8.8 while strengthening the volume and momentum of five-star Google
reviews.
• Reduced complaints through process updates, structured staff coaching, and tighter coordination with operational departments.
• Oversaw VIP arrivals, service recovery, recruitment, training, performance review, staffing, and departmental reporting.
Front Office Manager tại AZERAI KE GA BAY
Việt Nam - 10/2025 - Hiện tại
• Direct daily Front Office operations, including arrivals, departures, VIP and return-guest recognition, personalized guest care, and service recovery.
• Coordinate closely with Housekeeping, Engineering, Food & Beverage, and other departments to protect room readiness and deliver a seamless guest journey.
• Drive team coaching, SOP improvements, departmental reporting, and system-based communication initiatives to strengthen consistency, accountability, and data accuracy.
• Lead Front Office delivery within a resort holding One MICHELIN Key and Best Boutique Resort of the Year 2025 recognition.