Trần Hồng Phúc
Available For Front Office Manager Position
Front Office Manager with 16+ years of progressive hospitality experience across 4- and 5-star hotels and luxury resorts in Vietnam, including 6+ years at Front Office Manager level. Strong background in Front Office operations, guest experience, VIP & long-stay guest handling, service recovery, team leadership, coaching & training, SOP implementation, room readiness and cross-department coordination. Proven ability to rebuild and stabilize Front Office operations, develop high-performing teams and improve guest satisfaction. Key achievements include stabilizing Front Office operations within two months at Seashells Phu Quoc, contributing to Agoda 9.0 and Expedia 8.8 guest review scores, and being recognized as Best HOD of the Year 2023. Experienced with Opera, Fidelio Suite 8, Smile, Gihotech and Comanche PMS. A hands-on, composed and guest-focused leader committed to delivering consistent service standards and memorable guest experiences.
Thông tin cá nhân
Họ và tên
Trần Hồng Phúc
Giới tính
Nam
Ngày sinh
26/06/1988
Địa chỉ
Hai Van, Long Hai, Vung Tau City, Viet Nam
Cập nhật
01/10/2026
Thông tin cơ bản
Kinh nghiệm làm việc
Từ 10 đến 20 năm
Vị trí
Trưởng bộ phận/ Trưởng phòng
Mức lương mong muốn
20 - 30 triệu
Nơi mong muốn làm việc
Tiếng Anh (Khá)
Ngoại ngữ
Tiếng Anh (Khá)
Công việc mong muốn
Mong muốn về công việc
Seeking a long-term Front Office Manager opportunity with a reputable 4- or 5-star hotel or resort where I can contribute my extensive hospitality experience, leadership skills, and strong background in Front Office operations and guest experience. I am particularly interested in a professional environment that values service excellence, teamwork, employee development, and continuous improvement. I look forward to leading and developing a high-performing Front Office team, enhancing guest satisfaction, and contributing to the overall operational success of the property. Open to opportunities with a competitive compensation package appropriate to the responsibilities and scope of the position.
Kỹ năng
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Quản lý 100%
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Quản lí thời gian 100%
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Lắng nghe và xử lý tình huống 100%
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Giải quyết phàn nàn 100%
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Kỹ năng bán hàng, phục vụ khách hàng 100%
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Tổ chức công việc 100%
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Quản lý bộ phận Lễ tân 100%
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Quản lý trải nghiệm khách hàng 100%
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Xử lý khiếu nại & phục hồi dịch vụ 100%
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Chăm sóc khách VIP & khách lưu trú dài ngày 100%
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Quản lý & phát triển đội ngũ 100%
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Đào tạo & huấn luyện nhân viên 100%
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Giải quyết vấn đề & ra quyết định 100%
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Xây dựng & triển khai SOP 100%
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Kiểm soát chất lượng dịch vụ 100%
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Quản lý tình trạng phòng & phòng sẵn sàng 100%
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Phối hợp liên phòng ban 100%
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Tuyển dụng & đánh giá hiệu suất nhân viên 100%
Học vấn - Chuyên môn
Ba Ria – Vung Tau College of Education
English Language - Cao đẳng - 2006 - 2009
Majored in English, developing strong communication and language skills that have supported my hospitality career, particularly in international guest communication, guest relations and Front Office management.
Kinh nghiệm làm việc
Front Office Manager tại CAO Hotel
Vung Tau City - 7/2018 - /
• Led daily Front Office operations, including arrivals, departures, room control, and guest assistance in a busy city-hotel environment.
• Handled guest complaints and service recovery while coordinating with other departments to resolve issues promptly.
• Guided Front Office colleagues on service standards, shift execution, and professional guest communication.
• Maintained smooth Front Office operations while supporting consistent guest service standards.
Front Office Manager tại Marina Bay Vung Tau Resort
Vung Tau City - 2/2019 - 2/2019
• Managed Front Office and guest service operations with a strong focus on room availability, arrival planning, and service standards.
• Prepared VIP arrivals and handled escalated guest concerns, coordinating with operational departments to deliver timely service recovery.
• Worked closely with Housekeeping, Engineering, and Sales-related teams to ensure room readiness and fulfill guest requirements.
• Coached Front Office colleagues and monitored daily performance to maintain reliable service during peak periods.
Assistant Front Office Manager tại Oceanami Villas & Beach Club
Vung Tau City - 7/2020 - 7/2020
• Supervised daily Front Office operations, including room assignments, guest requests, cash and deposit controls, and shift handovers.
• Supported guest complaint handling and service recovery while coordinating with relevant departments to resolve room and service issues.
• Trained and mentored Front Office colleagues, reinforcing service standards, operational procedures, and effective shift communication.
• Supported the Front Office Manager in maintaining smooth daily operations and consistent guest service.
Front Office Manager tại Premier Pearl Hotel Vung Tau
Vung Tau City - 3/2022 - 3/2022
• Directed Front Office, Concierge, and Call Center operations, ensuring consistent service quality throughout arrivals, departures, and in-house guest experiences.
• Coordinated room status, VIP arrangements, and guest requirements with Housekeeping and other departments, particularly during high-occupancy periods.
• Led daily briefings, manpower planning, coaching, and performance supervision while reinforcing SOP, safety, and service standards.
• Managed escalated guest complaints and service recovery, ensuring timely follow-up and protecting guest satisfaction.
• Recognized as Best HOD of the Year 2023 for leadership and departmental performance.
Front Office Manager tại Seashells Phu Quoc
Phu Quoc City - 3/2024 - 2/2024
• Rebuilt and stabilized Front Office operations within two months, restoring clear operational routines, team coordination, and consistent guest service.
• Strengthened staff coaching and service recovery practices, contributing to guest review scores of 9.0 on Agoda and 8.8 on Expedia.
• Oversaw arrivals, departures, room assignments, VIP preparation, guest relations, and service recovery while coordinating closely with operational departments.
• Led recruitment, training, coaching, and performance reviews to develop a capable and accountable Front Office team.
• Analyzed guest feedback and recurring complaints to improve procedures and enhance the arrival and in-house guest experience.
Front Office Manager tại AZERAI KE GA BAY
Phan Thiet - Ke Ga - 10/2025 - Hiện tại
• Led daily Front Office operations, overseeing arrivals, departures, VIP and returning guest recognition, personalized guest experiences, and service recovery.
• Coordinated closely with Housekeeping, Engineering, Food & Beverage, and other departments to ensure room readiness and seamless guest experiences.
• Took ownership of escalated guest concerns and implemented timely service recovery solutions while maintaining luxury service standards.
• Coached and developed the Front Office team through daily briefings, on-the-job guidance, and SOP improvements to strengthen consistency and accountability.
• Improved guest information accuracy, internal communication, and shift handovers to enhance guest recognition and operational efficiency.
• Led Front Office operations within a luxury resort awarded One MICHELIN Key.
