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Results-driven management with extensive experience across international five-star hotels, luxury integrated resorts, premium seafood restaurants, and high-volume banquet operations. Proven expertise in leading multicultural teams, optimizing restaurant profitability, implementing five-star service standards, and delivering exceptional guest experiences for VIP and corporate clients. Strong background in operational excellence, labor and cost control, SOP development, luxury tableside service, and leadership development. Passionate about building high-performing teams while consistently driving service excellence and sustainable business growth.
Leadership & People Development: Directed a diverse, multicultural FOH service team across multiple flagship luxury culinary concepts; conducted intensive pre-shift briefings (Line-ups) and cross-trained staff on high-end resort hospitality standards. Operational Excellence & SOPs: Maintained strict international fine-dining operating guidelines; seamlessly synchronized floor and kitchen tempos during high-profile casino/resort banquet events (Boxing campaign, Music concert, Wedding party) and complex degustation menu executions. Financial & Cost Control: Audited daily Point-of-Sale (POS) transactions, monitored premium beverage/wine cellars inventory, and actively minimized breakages and operating expenses (OS&E) across outlets. Tableside Service & Guest Experience: Enforced impeccable silver service, professional wine decanting, and luxury resort etiquette; successfully served as the main point of contact for high-roller casino guests and officers.
(Seafood Retail, High-Volume Seafood House (400 seats) & Banquet Events (150 seats)) Leadership & People Development: Spearheaded the comprehensive restructuring of the FOH organization; built and executed a 4-tier capabilities-driven training and examination blueprint tailored for Supervisors, Captains, Full-time, and Part-time personnel to align team competencies. Developed Reviews Strategies to enhance brand recognition. Operational Excellence & SOPs: Engineered and strictly audited SOPs, SOS of FOH (hygiene standard; wine and silver service techniques, large-scale convention coordination; optimized the shift-handover transition shifts to eliminate operational blindspots, etc). Financial & Cost Control: Optimized food costs and minimized inventory shrinkage by establishing strict controls for premium live seafood assets; implemented rigorous waste management protocols with the Head Chef to maximize gross profitability. Tableside Service & Guest Experience: Personally managed VIP relations, officers, and corporate banquet accounts; standardized luxury tableside live-seafood presentation and wine-pairing etiquette to achieve an exceptional dining experience.