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Dedicated Service professional with 3 years of experience in German hospitality. Combining a strong background in German cuisine & beverage knowledge with excellent customer service skills, ready to deliver premium guest experiences.
Coordinating and managing conferences and meetings Preparing and serving beverages, including the preparation of drink ingredients Introducing and explaining German cuisine to guests, enhancing their dining experience
Actively resolving customer complaints Supervised daily floor operations for a high-volume restaurant, managing a team of 4–6 service staff to ensure smooth shift transitions and optimal table turnover Managed inventory and cost control by conducting end-of-shift audits, monitoring daily beverage/food consumption Led staff training and onboarding, coaching new hires on German service standards
Knowledge of cocktails Committed to delivering an outstanding customer experience Actively up-sold premium beverages and daily specials to maximize average check size per table Deliver a premium guest experience with attention to detail