Đại học sư phạm kỹ thuật hồ chí minh

William Angliss Institute

All Rounder tại Angliss Restaurant

Supervisor: Oversaw operations, managed staff, ensured compliance, and handled customer issues. Bar staff: Handled transactions, maintained cleanliness & made cocktails. Waiter staff: Greeted and seated customers, took orders, served meals, cleared tables, and processed payments. Runner staff: Verified order details from the ticket and ensured accuracy, quality & presentation of food before serving to customers.

Barista Supervisor tại Tram café

Delivered friendly customer service and managed orders, payments, and table service. Prepared coffee, drinks, and light meals while maintaining hygiene standards. Worked efficiently in a team to ensure smooth daily operations. Calculated daily revenue and balanced cash registers at the end of each shift. Monitored inventory levels, counted stock, and recorded daily usage. Placed daily orders for ingredients and supplies to ensure sufficient stock for operations

Receptionist tại Great Southern Hotel Melbourne

Managed check-in/out for 80–120 guests per shift, ensuring fast and accurate service during peak hours. Handled phone calls, reservations, cancellations, and inquiries. Processed payments for walk-in guests, maintained accurate cashier and guest records. Coordinated with housekeeping to ensure real-time room availability, reducing guest wait time. Recorded guest information in logs and prepared daily reports. Assisted the reservation team with booking management, availability updates.

Front Desk Agent tại Kin Hotel

Managed check-in/out for 80–120 guests per shift, ensuring fast and accurate service during peak hours. Handled phone calls, reservations, cancellations, and guest inquiries in a professional and timely manner. Handled daily cash and card transactions with zero discrepancies in end-of-shift balancing Followed up on outstanding payments from corporate clients and travel agents, supporting basic accounts receivable tasks. Processed and charged OTA bookings through online travel platforms. Assisted the reservation team with booking management, availability updates, and reservation modifications. Coordinated with housekeeping to ensure real-time room availability, reducing guest wait time. Maintained guest logs, reservation records, and prepared daily operational and financial reports.