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Business Administration graduate with 1+ year of experience in administrative operations, document management, payment support, and cross-functional coordination. Experienced in processing 30+ transactions/week, maintaining 100% record accuracy, and preparing regular reports. Proficient in Microsoft Office with strong attention to detail and organizational skills. Currently pursuing a Financial Accounting Certificate at UEH.
Responded to and coordinated 40+ customer inquiries weekly through phone and online channels, ensuring accurate information and timely follow-up. Maintained and updated customer information and administrative records to support sales and customer service activities. Assisted in preparing sales reports, customer follow-up records, and supporting documents for internal use. Coordinated with the Sales team to consolidate customer requests and update related information. Supported 40+ marketing content posts across online channels, ensuring information accuracy and timely publication. Maintained organized digital records of customer information, sales activities, and marketing materials for easy retrieval.