NGUYỄN LÊ THUỶ TIÊN

Welcomed and assisted pre-booked guests, walk-in guests, business partners, and VIP guests in accordance with company procedures.
Introduced and promoted resort products and services, including room categories, restaurants, spa services, and tours.
Assisted guests in selecting suitable services and provided relevant information throughout their stay.
Received guest feedback and coordinated with relevant teams to ensure a positive guest experience.
Maintained professional and friendly communication when interacting with guests and partners.

Handle customer and partner inquiries via telephone and provide professional and timely assistance.
Coordinate with relevant departments to address guest requests and hotel service- related issues.
Provide accurate information regarding room types, hotel facilities, restaurants, operating hours, and promotions.
Receive, follow up on, and coordinate the resolution of guest feedback and complaints. Ensure guest requests are directed to the appropriate departments and handled promptly.
Maintain professional communication and contribute to a positive overall guest experience.