Tran Quoc Viet

I would like to persuade a long term career in hospitality industry and able to work in new destinations to apply all my education and experiences that I gained through years into work places.

In charge of management and operation of the Deutsches Haus - Grade A+ building which achieve LEED Platinum Certificate.

In charge Front Office department and assist General Manager to run the overall hotel operation

 Trains, cross –trains, and retrains all front office personnel.  Evaluates the job performance if each front office employee.  Maintains working relationships and communicates with all departments.  Resolves guest problems quickly, efficiently, and courteously.  Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count.  Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.  Prepare revenue and occupancy forecasting.  Monitor all V.I.P 's special guests and requests.  Review Front office log book and Guest feedback forms on a daily basis.

With more than 10 years experience in Front Office department under management of hotal chain Hyatt, IHG, Starwood, Marriott. * March 2016 – Now Duty Manager Front Office – The Reverie Saigon - Assist Front Office Manager in execution of the management of staff and all aspects of their duties. - Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal. - Control the availability of rooms, rooms types, accuracy of room count and rate categories. - Liaise closely with Executive Housekeeper to ensure special guest needs, amenities and other room

son.dinh@dhhcmc.com - 0972366689

anh.pham@sherwoodsuites.vn - 0909400246

Robert.conte@lemeridien.com - 091 4982 252

viettan.nguyen@thereveriesaigon.com - 093 3360 819