Nguyễn Đức Trường Thịnh

I’m looking for a job can make me better everyday. More experience, more challenge is what i need.

Planning and implementing the duties of the front desk department. • Organizational analysis work for supervisors. • Checking customers on the system to ensure that information is updated correctly according to promotions, peak seasons, etc. • Regularly check the dress, style and working attitude of the staff in the department. • Urging, inspecting, monitoring and evaluating the performance results of the employees in the department. • Standardization method is the work of receiving VIP guests and ensuring that the standards are completed completely. • Support the staff in the welcome department, waiters, VIP customers, security guards to get the best service. • Support front desk staff to welcome customers, loyal guests, long-term guests, ensuring satisfaction. • Support the staff in the department to handle difficult requests of customers, who are annoying that junior staff cannot solve. • Coordinate with related departments to best meet the requirements, quickly resolve complaints so that customers are always satisfied. • Keep a record of difficult issues and appropriate solutions to guide employees to handle when encountering emotional interactions again. • Make a plan to recruit personnel and coordinate with the associated department to implement to ensure that the department always has the necessary human resources. • Directly participate in the process of interviewing, selecting, and giving preferential treatment to new employees. • Planning and organizing the implementation of training courses, fostering professional improvement for employees in the department. • Effective security of training courses. • Guide analysis, professional training for new employees of the department. • Regularly check the department log to ensure all work is completed. • Make the necessary forms for the operation of the department. • Support the implementation of Marketing activities of the hotel. • Timely application in emergency situations: fire alarm, rainstorm, bomb threat... • Build a good relationship with the staff in the department and with other departments in the hotel. • Participate in conferences, seminars, training courses on reception. • Participating fully in meetings with hotel management. • Organize periodic meetings, declare the front desk department to control the declaration and announcement of regulations - new policies... • Support the hotel's board of directors with the work. • Make reports according to hotel regulations. • Perform other tasks when requested by the director or management consultant.

Identifies new or existing markets that meet property sales strategy Develops business leads for the Hotel on a weekly basis Develops a sale plan to generate business from identified markets Continuously communicates the benefits of the hotel to the customer Prospects new business through phone solicitation, outside sales calls, customer visits to the hotel trade shows, sales blitzes, direct mail and other customer interaction or research Make partnership with cooperates company for long term business relationship Strives to meet measurable targets and goals as assigned Perform any task or duty that may be assigned by the management Contributes to team effort by accomplishing related results as needed

Perform general administrative Check room availability for guest’s check in Ensure that all C/I and C/O are made in line with the standards established Supervise the guest service operations of front office, call center concierge at Front office area and ensure the best guest’s welcoming and serving. Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis Cooperation with other colleagues to provide good service to guest To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their hotel experience Manage responses to all guest feedback, as per Hotel recommendation During the shift, report quickly any problem or question to manager Act quickly and efficiently, following the instructions received by manager All duties and tasks performed are to be procedurally correct, timely and consistently, effective and efficient work practices and guest service standards.  Ensuring that all the hotel's guests are greeted, attended to and assisted with a level of serviced that is professional, efficient yet friendly Be attentive to respect the privacy of the information of the guest and the company Other tasks as assigned by Board of Management

 Assign duty roster  Perform general administrative  Able to cope well, solve ingenious claims and guest complaints  Ensure that all C/I and C/O are made in line with the standards established  Supervise the guest service operations of front office, call center concierge at Front office area and ensure the best guest’s welcoming and serving.  Check room availability for guest’s check in.  Consider and resolve any room booking relating issues or send feedback to guest’s comments.  During the shift, report quickly any problem or question to manager  Coordinate with HK, Sales, Ecommerce department to control the room status and any relating issues to room’s maintenance, to coordinate the room maintenance schedule and room booking schedule  All duties and tasks performed are to be procedurally correct, timely and consistently, effective and efficient work practices and guest service standards.  Act quickly and efficiently, following the instructions received by manager  Prepare welcoming VIP guests process as per VIP Guest’s SOP, organize and follow up the VIP picking up from the airport to the hotel and inform General Manager for guest welcoming at the lobby  Manage, organize, train, evaluate and develop human resources of Front Office area, to set self-development plan  Be attentive to respect the privacy of the information of the guest and the company  Other tasks as assigned by Board of Management

Control sound and video machine

Serve food and drink for guest