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-A passionate hotelier who has more than 7 years experience in F&B department (2 years in Restaurant & 5 years in Banquet), have some experienced in outside catering & event escort. -I enjoy running conference & event, it makes me feel great when I deliver a flawless event to the customers and everything is well organized. Email: pham.gh94@gmail.com Tel: +84357150705
Banquet Manager, Restaurant Manager
Have a certificate of Participation in International hotel Leadership Micro-credential delivered by William Anglish Institute from 2nd April to 2nd July 2022 Sponsored by Australia Vietnam enhanced Economic Engagement Grant
Graduated from Finance and Merketing University in Hotel management major.
• Supervise and control all Banquet operation, ensure smooth execution of function. • Coordinate with sales team to set up function room base requirement on BEO. Arrange manning for the operation to maintain the service as well as saving cost to meet the budget. • Collaborate with kitchen to ensure food quality, presentation and timely service. • Handle inventory & maintenance for equipment, facility within function room. • Operate training course for staffs to maintain service quality. • Order beverage to run operation sufficiently & control cost. • Maintain service provided for customer that meeting Accor's standard & hotel's policy. • Assist with other duty assigned by management.
• Coordinating with chefs and staffs to deliver top-quality dining experiences for guests. • Training and mentoring team members to enhance service and operational efficiency. • Implementing event timelines, ensuring all arrangements meet client specifications. • Handle guest inquiries and resolve issues promptly and effectively. • Maintaining high standards of cleanliness and safety throughout the banquet space.
Worked at La Brasserie restaurant, directly served and measured guest's satisfaction. Accurately recorded orders and partnered with team members to serve food and beverages. Received customer inquiries, comments, billing questions and payment extension requests, received guest's comments and reported to direct leader. Answered questions about menu selections and made recommendations when requested.
• Set up for events by putting out tablecloths and place settings, arranging table placement and setting up a buffet, set menu or meeting. Supporting guest's demands. Order and stocking beverage and meeting items. Billing and handle payment with guest's. Working with POS system. Satisfy guest's requirements. Prepare equipment and cutleries for wedding, support to operate the wedding ceremony. Keep storage clean and tidy. Arrange linen, glassware items. • Assisted on The Square restaurant operation during short staff period after the pandemic: Opening and closing breakfast buffet, support cashier in billing and payment, maintain service standard for ala cart.
vu.thai@accor.com - 090 813 13 26
Bao.nguyen@accor.com - 0937626353