Đào Xuân Bình

Will be discussed futher

• Good communication in English and interpersonal skills at all levels
• Good presentation skills, multiple tasks in the same time.
• Ability to work under pressure and high commitment to task; be available around the clock in case of emergency
• Attention to detail, able to be alter in a high-risk environment
• Customer focus, able to demonstrate a high level of service delivery; deal with service failures and prioritize customer needs
• Team player and flexibility, in particular during peak times; adapt to varying customer needs
• Take on the responsibility of a new case immediately; being patient.
• Continuous learning, able to stay informed of current industry trends; learn and apply new concepts; identify own areas of opportunity and set and monitor self-development goals.
• Experience of working in a 5 star luxury environment

Bachelor of Tourism Administration

• Oversee concierge operations to ensure seamless guest experiences and exceptional service.
• Provide personalized recommendations and itinerary planning for guests based on preferences.
• Coordinate with housekeeping and other departments to arrange in-room amenities and special requests.
• Handle guest inquiries, complaints, and special requests with professionalism and efficiency.
• Promote hotel services and events, increasing guest engagement and satisfaction.
• Enroll guests in the Privileged Membership Program to enhance loyalty and retention.
• Maintain compliance with brand standards, policies, and safety regulations.
• Lead and train concierge staff, fostering a culture of excellence and continuous improvement.
• Ensure the highest level of guest service, aiming for increased satisfaction scores and positive reviews

Concierge / Concierge Supervisor
Sofitel Legend Metropole Hanoi – Hanoi, Vietnam
(January 2016 – September 2023)
• Managed and trained concierge team to provide top-tier service to VIP guests, celebrities, and high-profile clients.
• Maintained an extensive network of local vendors, restaurants, and service providers to accommodate guest needs.
• Arranged transportation, reservations, and personalized services to enhance guest experiences.
• Assisted in event planning, coordinating logistics, and ensuring seamless execution.
• Delivered exceptional customer service, contributing to increased guest satisfaction and loyalty.
• Collaborated with hotel management to develop and implement service improvement strategies.
Airport Representative
Sofitel Legend Metropole Hanoi – Hanoi, Vietnam
(May 2012 – December 2015)
• Provided a warm and professional welcome to arriving guests at the airport.
• Assisted guests with baggage handling, check-in, and seamless transportation arrangements.
• Ensured timely communication between guests and the hotel to facilitate smooth arrivals and departures.
• Delivered exceptional service to high-profile and VIP clients, enhancing the hotel’s reputation.