Concierge Manager tại L7 West Lake Hanoi

10/2023 → Hiện tại

Hà Nội, Việt Nam

• Oversee concierge operations to ensure seamless guest experiences and exceptional service. • Provide personalized recommendations and itinerary planning for guests based on preferences. • Coordinate with housekeeping and other departments to arrange in-room amenities and special requests. • Handle guest inquiries, complaints, and special requests with professionalism and efficiency. • Promote hotel services and events, increasing guest engagement and satisfaction. • Enroll guests in the Privileged Membership Program to enhance loyalty and retention. • Maintain compliance with brand standards, policies, and safety regulations. • Lead and train concierge staff, fostering a culture of excellence and continuous improvement. • Ensure the highest level of guest service, aiming for increased satisfaction scores and positive reviews

Concierge/ Concierge Supervisor tại Sofitel Legend Metropole Hanoi

1/2016 → 9/2023 (7 năm 8 tháng)

Hà Nội, Việt Nam

Concierge / Concierge Supervisor Sofitel Legend Metropole Hanoi – Hanoi, Vietnam (January 2016 – September 2023) • Managed and trained concierge team to provide top-tier service to VIP guests, celebrities, and high-profile clients. • Maintained an extensive network of local vendors, restaurants, and service providers to accommodate guest needs. • Arranged transportation, reservations, and personalized services to enhance guest experiences. • Assisted in event planning, coordinating logistics, and ensuring seamless execution. • Delivered exceptional customer service, contributing to increased guest satisfaction and loyalty. • Collaborated with hotel management to develop and implement service improvement strategies. Airport Representative Sofitel Legend Metropole Hanoi – Hanoi, Vietnam (May 2012 – December 2015) • Provided a warm and professional welcome to arriving guests at the airport. • Assisted guests with baggage handling, check-in, and seamless transportation arrangements. • Ensured timely communication between guests and the hotel to facilitate smooth arrivals and departures. • Delivered exceptional service to high-profile and VIP clients, enhancing the hotel’s reputation.

Member of Les Clef d'Or Singapore

10/2022

It's an honor and a privilege to be part of this amazing organization.

Member of Concierge Association of Vietnam

1/2021

Became a member of Concierge Vietnam