Neoh
Front Office Manager
My passion for customer service, organizational skills, and attention to detail make me an ideal candidate for the position. I believe that every customer deserves exceptional service. As an employee for several international hotels for over 10 years, I provide attentive customer service, assisting customers who have questions about anything related to their works, business trip or vacations. I love making people’s lives just a little bit easier with my thoughtful and thorough customer service. . I maintained a detailed, accurate record of everything on a shift at work. We made sure that every guest come to the hotel would meet their needs and satisfaction. Not just that, for the company’s side, we organize the rooms, budget and supplement to remain a smooth operation and prevent even a smallest potential wasting of resources. It was my responsibility and organizational skills that ensured that we had a healthy budget and the guest’s satisfaction. I also possess a strong attention to detail. For example, when If any guest would approach the Front desk with any concern or any need, I never let any details slip through the cracks. I assigned specific steps to each tasks, and even the specific time schedules for it
Thông tin cá nhân
Họ và tên
Neoh
Giới tính
Nam
Ngày sinh
12/02/1993
Địa chỉ
Hanoi
Cập nhật
19/04/2024
Thông tin cơ bản
Kinh nghiệm làm việc
Từ 10 đến 20 năm
Vị trí
Trưởng bộ phận/ Trưởng phòng
Mức lương mong muốn
20 - 30 triệu
Nơi mong muốn làm việc
Tiếng Anh (Giỏi)
Ngoại ngữ
Tiếng Anh (Giỏi)
Công việc mong muốn
Mong muốn về công việc
Be able to satisfy my own passion for hospitality by delivering the exceptional service and become the general manager in the next 5 years.
Kỹ năng
-
Quản lý 100%
-
Giải quyết phàn nàn 100%
-
Lắng nghe và xử lý tình huống 100%
-
Quản lí thời gian 100%
-
Sáng tạo 80%
-
upselling 80%
-
Kỹ năng bán hàng, phục vụ khách hàng 80%
-
Training and Development 80%
-
Tin học văn phòng 100%
-
system and SOP set up 100%