Huy Chu
Guest Service Manager
With 10+ years working for International hotels and groups, I provide attentive customer service, assisting customers who have questions about anything related to their works, business trip or vacations.
I love making people’s lives just a little bit easier with my thoughtful and thorough customer service.
My passion for customer service, organizational skills, and attention to detail make me an ideal candidate for the position. I believe that every customer deserves exceptional service.
I maintained a detailed, accurate record of everything on a shift/ department at work to make sure that every guest come to the hotel would meet their needs and satisfaction.
Not just that, for the company’s side, the organization for the rooms, budget and supplement to remain a smooth operation and prevent even a smallest potential wasting of resources. It was my responsibility and organizational skills in contribution to ensure that the company had a healthy budget and the guest’s satisfaction.
I also possess a strong attention to detail. For example, when If any guest would approach the Front desk with any concern or any need, I never let any details slip through the cracks. I assigned specific steps to each tasks, and even the specific time schedules for it.
Working as a team member of a Front Office team, I always make sure the service mind was passed to others member and they are well trained for any situation/ tasks that occurs at the daily operation. Further more, having the opportunity to be promoted to higher position and contribute more to the hotels.
Thông tin cá nhân
Họ và tên
Huy Chu
Giới tính
Nam
Ngày sinh
12/02/1993
Địa chỉ
Hanoi
Cập nhật
09/05/2025
Thông tin cơ bản
Kinh nghiệm làm việc
Từ 10 đến 20 năm
Vị trí
Trưởng bộ phận/ Trưởng phòng
Mức lương mong muốn
20 - 30 triệu
Nơi mong muốn làm việc
Tiếng Anh (Giỏi)
Ngoại ngữ
Tiếng Anh (Giỏi)
Công việc mong muốn
Mong muốn về công việc
Have the opportunity to always challenge myself to accomplish and being in a higher position.
Kỹ năng
-
Quản lý 100%
-
Training, developing and mentoring 100%
-
system and SOP set up 100%
-
Giải quyết phàn nàn 100%
-
Lắng nghe và xử lý tình huống 100%
-
Kỹ năng bán hàng, phục vụ khách hàng 80%
-
Đàm phán 100%
Học vấn - Chuyên môn
Hanoi Open University
Hotel administration - Đại học - 2011 - 2015
Kinh nghiệm làm việc
Salesman tại Immanuel Limited Liability
Hà Nội - 6/2023 - 10/2023
Senior Duty Manager tại Vinpearl Landmark 81, Autograph Collection
Ho chi minh - 6/2022 - 6/2023
Re-brand to Marriott International on Sep 2022
Duty Manager tại Dolce Hanoi Golden Lake (Pre-Opening)
Hà Nội - 3/2020 - 6/2022
Pre-Opening Hotel