MỸ TRẦN

MỸ TRẦN

Hồ sơ 5 sao 2189 Lượt xem

Giới thiệu bản thân

With 8+ years of experience managing high-quality and fast-paced 5-star restaurants. Skilled at training staff to the highest customer service standards, ensuring customer satisfaction, reduced staff turnover rates, and increased sales through upselling techniques. I strive to become an outstanding manager recognized for my achievements and forward-thinking leadership practices.  Knowledge of departmental and hotel operations.  Training and set training plan  Vital organizational, planning, and analytic skills.  Excellent leadership, interpersonal and communication skills.  Ability to work independently and proactively in a fast-paced environment.  Self-motivated, flexible, positive attitude, and good behavior for duty

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Thông tin & hồ sơ đính kèm

Thông tin cá nhân

Họ và tên
MỸ TRẦN
Giới tính
Nữ
Ngày sinh
10/02/1988, 36 tuổi
Địa chỉ
Đắk Lắk - Phú Yên, Krông Năng District, Đắk Lắk Province, Vietnam
Cập nhật
27/08/2023

Thông tin cơ bản

Kinh nghiệm làm việc
Từ 5 đến 10 năm
Vị trí
Tổng giám đốc/ Giám đốc
Mức lương mong muốn
20 - 30 triệu
Nơi mong muốn làm việc
Toàn Quốc
Ngoại ngữ
Tiếng Anh (Giỏi), Tiếng Trung (Trung bình), Tiếng Nhật (Trung bình)

Công việc mong muốn

Lĩnh vực

Kỹ năng

Time Management
Food process knowledge
Bartending and Barista
Team management
Hiring, Development and Training
Customer Service and up-selling Technique
Handling and solving problem
Food and Beverage knowledge
Hospitality Management

Mong muốn về công việc

With a passion for hospitality and customer service champion, I am a self-motivated F&B professional who is committed to delivering guest experience, guest satisfaction, and colleague engagement.

Giải thưởng

Kitchen Training programmer

11/2018

. Preparing Food process . Plating . Carving . Sauce and Dressing preparing . Salad Section in Asia kitchen

Hospitality Management Certifications

8/2018

@ Coffee Professional @ Bar Professional @ Luxury Hospitality Standard @ Fighting Food Waste in Hotel @ Food and Beverage Professional @ Health and Safety Standard Food and Beverage @ Health and Safety Standard- Responsible Service of Alcohol @ Anti Harassment Course @ Code of Business Conduct & Ethics Course

Trình độ học vấn chuyên môn

Lobterink.com International Hospitality Academy

Hospitality Management - Khác

Lobster Ink's operational training solutions enable leading multinational organizations to drive performance by building capability in frontline teams.

ĐẠI HỌC SÀI GÒN

ENGLISH IN BUSINESS AND TOURISM - Đại học

Tour guide onboard and outboard/ Tour operation/ Youth Volunteer/

Kinh nghiệm làm việc

Outlet Manager tại Legacy Yen Tu - MGallery Collection

Quang Ninh, VietNam

Hired, trained, and coached 20+ staff members on customer service skills, food & beverage knowledge, and health & safety standards in preparation for re-opening. Consistently exceeded monthly sales goals by a minimum of 10% by training FOH staff on upselling techniques and by creating a featured food and beverage program. Implemented a revised inventory system focused on storage conditions and ordering techniques, resulting in a 6% decrease in losses incurred by food waste. Increased customer engagement on company social media accounts by 15% through interactive promotions and contests.

Beverage Manager tại Wyndham Flamingo Group

Vinh Phuc Viet nam

Manage the day-to-day operations, supervise and delegate responsibilities among staff, organize schedules and activities, set objectives and guidelines, monitor inventories to ensure an adequate supply of beverages, and coordinate with suppliers to purchase orders, building positive business relationships. Coaching and training employees working with beverages in everyday functions, assisting them with inventory control, motivating the team to drive sales Manage beverage purchasing, menu designing, marketing of new products, and conceptualize and implement new concepts including menus and marketing plans. Plan and organize how beverage systems will be set up (such as storage and display options), and evaluate the overall effectiveness of the system (drink selections, pricing). Work with purchasing department cost control and accountant to gain new products with profits. Handle other administrative tasks such as facilitation of payroll, reports, inventory, and budget for food and beverage functions.

Bar & Restaurant Manager tại TMS Pullman Hotel Quy Nhon Beach

Quy Nhơn, Binh Dinh Province, Vietnam

Assisting the Foreigner GM in multi-task for the pre-opening procedure: • Implementing strategies and initiatives to realize the property vision while continuing to position and operate the property appropriately in the market, realizing the revenue, financial and guest service goals established. • Embracing the client’s vision and service culture promoting unity and teamwork amongst all departments and cultivates a supportive and productive relationship with internal and external partners. • Overseeing constructions work with the general manager of the contracting company during pre-opening, and the operations, administration of the property, including; sales and marketing, all operations, engineering, and human resources. • Consistently delivers accurate forecasting projections for areas of responsibility and implement effective adjustments as required in staffing and other cost drivers to ensure profit integrity, provides innovative thinking and strategies to effectively differentiate the property. • Hires operations team members who demonstrate strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operation. Conducts annual performance appraisals with direct reports according to Standard Operating Procedures, fosters employee commitment to providing excellent service.

Assistant Bar Manager tại Blush Beach Club Hoi An

Da Nang, Vietnam

• Managing the business aspects of the bar, keeping a current liquor license, taking inventory and reordering supplies, managing budgets, and setting goals. • Reviewing sales and beverage costs, and reconcile any discrepancies in accounting, generate and present financial reports. • Providing an innovative solution, introduced new concepts, actively negotiated resolves difference and employed a constructive criticism approach to managing the team • Creating effective schedules and quickly resolving conflicts to ensure that the bar is well staffed during peak hours, setting and monitor quality and service standards for staff. • Oversee cleanliness of staff and physical bar area, paying special attention to possible health hazards and code violations.

Food & Beverage Captain tại One and Only Royal Mirage Resort

Dubai - United Arab Emirates

 Operating the dining room and bars to ensure proper room preparation, including the set-up of tables, chairs, linens, table settings, glassware, etc.  Arranging daily, weekly duty roster and cleaning Bohs and Fohs schedules for team members  Training and discipline employees.  Incorporating whole team members and related departments to provide an excellent service to guests from point of entry to departure

Retail Sale - Team Leader tại Al Seer Group

Dubai Silicon Oasis - Dubai - United Arab Emirates

 Building up a detail sales action plan in order to achieve sales targets.  Supporting team members' daily work to achieve individual.  Mastering product knowledge features and provides it to customers.  Collecting and analyzing the feedback from customers about new products, making a report to the outlet manager and the suppliers.

Thông tin tham khảo

Kul Chetta Sous Chef - Asian Twist Kitchen - O&O Royal Mirage Resort

asiakitchen@oneandonlymirage.ea

Koji Kono Managing Director - Nhà hàng Shiki BBQ _ TMS Pulman Quy Nhon

shiki.quynhon@gmail.com - 0777848243

Iketut Sudatmia Outlet manager - One and Only Royal Mirage Resort - Eauzone Restaurant

Ketutsudatmia-restaurant@oneandonlymirage.ea - +97143992656

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