Ha Noi high school for gifted student- Ha Noi university of science

Public attendant/ Spa Receptionist tại Apricot Hotel

• Ensure all public area, front of the house and back office always clean. Follow up hotel standards. • Greet guest, provide information about spa services of the hotel. Help guest to choose the best therapy and handle payment.

Public Attendant- House Man tại Novotel Suites Ha Noi

• Pre-opening for Novotel Suites Duy Tan Ha Noi project. • Ensure all public area, front of the house and back office always clean. Follow up hotel standards. • Maintain supplier for room attendant, item for room store and laundry, deliver guest supplier for guests. • Control minibar stock, expired date, consumption and lost

Bellman-Casual Labour tại JW Marriot Ha Noi

•Greeting guests and travelers, escorting them to rooms, supplying guests with journey information, and offering a visit to the rooms, delivering mail and room service orders, supporting the disabled, and running everyday jobs for guests.

Bellman-Concierge tại Sedona Suites Ho Chi Minh City

• Greet guests upon arrival and provide them with information regarding facilities. Direct or escort guest to the front desk and assist them with reservations or queries • Provide information regarding the hotel’s services and direct them to appropriate places such as restaurants and gyms • Count luggage items and ensure that they are properly loaded onto carts and carried to guests’ rooms • Take charge of transportation , working with drivers and car company to make sure all transportation should be pick up and drop off ontime

Concierge tại Vinpearl Luxury Landmark 81

• Built and trained the way of concierge work during pre-opening period. Pre-opening for Vinpearl Luxury Landmark 81 project. • Provided an all-time great guest service, ensuring that all guests' needs and requirements is satisfied with highest level of hotel hospitality standard we met. • Made travel arrangements, handled baggage, answered guest inquiries, and greeted guests as they arrived and departed.Take charge of transportation , working with drivers and car company to make sure all transportation should be pick up and drop off ontime • Organized and managed various events, handled mail, and pro-actively participated in weekly team meetings with the Hotel Managers in order to increase the quality of providing services as much as possible. • Provided information about local attractions, tours, restaurants. Booked services for guest and followed up to ensure all guest 's needs is satisfied. • Control storage room, make sure luggage is stored and tagged properly • Handled complaints, answered incoming calls, responded to emails, and executed multiple clerical duties when needed.