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Phạm Minh Tâm

Phạm Minh Tâm

Hồ sơ 5 sao 469 Lượt xem hồ sơ

Nam, 15/09/1990, 31 tuổi

District 10 , Ho Chi Minh City

Cập nhật: 14/10/2021

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Thông tin liên hệ

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Kinh nghiệm làm việc
Từ 5 đến 10 năm
Vị trí
Trưởng bộ phận/ Trưởng phòng
Mức lương mong muốn
Thỏa thuận
Nơi mong muốn làm việc
HCMC
Ngoại ngữ
Tiếng Anh (Giỏi)
Quy mô công ty lớn nhất từng làm
4 sao

Giới thiệu bản thân

My name is PHAM MINH TAM. Currently, I am 30 years old. I would like to introduce myself for your information. Actually, I graduated parallely from Kent International College (Australia) and The Technology University (VietNam) as well. My majoring in the Business Management. I could use English well because of passing on IELTS cetificate and many certificates from Viet Nam education. Besides, I also get familiar with MS Word, Excel, Access, and Power Point rather well as computer certificates A & B. At the same time, I also achieve Viet Nam Tourism Certification Board ( V.T.O.S ) At the moment, I have been working over 04 years in Saigonprince Hotel ( formerly Duxton Saigon ) at 63 Nguyen Hue, District 1 with the promotion to be Assistant Front Office Manager in charge F.O.M I did joined many training courses for Understanding Management, Leadership & Supervisor Skills as well from association between Odyssea Hospitality and Liberty Group, Room Division Manager from association between WMC Group and Odyssea Hospitality. Additionally, I still have experience for building The Standard Operation Procedures (Front Office) with new programmer system (OPERA mapping with SMILE) With the experiences of clients, human resources. I believe that many positions for which I am particularly well qualified. Besides, my characters are always patient, creative, confident, reliable in daily working. I enjoy working effectively with teams. In addition, with the knowledges I had learnt from my colleagues and works done in past. I’ll do well in many positions. I would be really appreciated if you could arrange me with your precious time for me to discuss some more further matters. Indeed, I am always available at your convenience.

Trình độ học vấn chuyên môn

Kent International College

Business Adminitration - Cao đẳng

2010 → 2013

Diploma Degree

Technology University

Business Management - Đại học

2010 → 2014

Parallelly graduated in Diploma Degree from Kent International College for 03 years

Kĩ năng

Tin học văn phòng
Quản lý
Sáng tạo
Quản lí thời gian
Adobe Illustrator
Adobe Photoshop
Thiết Kế - Mỹ Thuật
Kỹ năng bán hàng, phục vụ khách hàng
Training and Development
Tổ chức công việc
Upselling

Kinh nghiệm làm việc

Front Office Supervisor tại Au Lac Legend Hotel

1/2013 → 4/2017 (4 năm 3 tháng)

Hồ Chí Minh

• Ensure that personal grooming and hygiene standards are met as specified • Be aware of work schedule and always gives adequate notice, should circumstance prevent form adhering to that schedule. • At all times, maintain the privacy of hotel information.

Front Office Best Seller tại Saigon Prince Hotel

6/2017 → 12/2018 (1 năm 5 tháng)

Hồ Chí Minh

• Catch up a full understanding of the hotel’s policies and procedures, Occupational Health & Safety issues, Fire Emergency procedure and other policies that may be issued. • Attend formal training courses and on the job training sessions conducted by the department and the hotel. • Maintain a favorable working relationship with all company employees to in turn promote a cooperative and harmonious working environment. • Handle any guest complaints effectively and diplomatically to ensure the ultimate satisfaction of guests. • To ensure you consistently present yourself in a manner which makes a clear statement of professionalism, maintaining a sense of self pride which is reflected in both your appearance and your performance. • Perform all duties and responsibility in a timely and efficient manner in accordance with established company policies to achieve overall objectives of Receptionist. • Assist the leader and Manager in the implementation of any programme for the further development of the hotel. • Lead receptionist in right way for upselling to claim the high revenue monthly.

Front Office Duty Manager tại Saigon Prince Hotel

12/2018 → 12/2019 (1 năm )

Hồ Chí Minh

• All operational activities at the Front Office and full understanding of emergency procedures. •• Responsible for the shift and also for briefings and the accurate handover to the next Duty Manager and the next shift. • Responsible for keeping within the manning guide and roster with permission. • Deal with difficult guests or situations and strive for a win-win outcome. • A representative of the hotel and responsible for the hotel operationally in the absence of the Heads of Department and General Manager. • Assist in training of Front Office staff. Liaise training with instruction from Front Office Manager. • In charge of accounting control aspects at the Front Office. • Responsible for the upkeep and maintenance of foyer, lobby area and the front of the building. • Responsible for the overall level of guest service in the department. Must liaise with the Front Office Manager and ensure that staffs are being trained and that a high quality of service is extended to serve guests. • Coordinate with Security Department in the investigation of irregularities and undesirable guests.

Assistant Front Office Manager tại Saigon Prince Hotel

12/2019 → / (1 năm 10 tháng)

Hồ Chí Minh

Got promotion from Duty Manager to manage Front Office as per Hotel Management. As behalf of Front Office Manager to maintain all working of Department • Maintain a high level of staff moral by positive leadership, support the development of individual staff, foster a team approach to problem solving, always encourage discussion and communicate to motivate between all staff, held and run effective Front Office meetings or briefings. • Deploying to undertake appraisals or performances of Front Office staffs • Responsible for cost control within Front Office and finally appropriate roster management. Guidelines will be established in conjunction with General Manager. • Ensure that Yield Management Systems are in place and operating at all times on the Front Office to get the best revenue from the Rooms inventory. Guidelines to be set up by General Manager. • Undertake recruitment of Front Office staffs in conjunction with Human Resources Department. • Supervise accounting control aspects or assets belogn to Front Office • Responsible for the upkeep and maintenance of foyer, lobby area and the front of the building. • Ensure that proper hand over is taking place and that communication is in place so that there is a continuity of information between the shifts. • Following up of the administrative functions of the Front Office including follow up with guest accounts and writing to guests whenever necessary. • Develop and maintain good inter departmental relations between Front Office and other hotel departments. • Coordinate daily guest movements and managed groups. • Responsible for the training of the entire Front Office team in conjunction with Duty Manager, Supervisors in the department. • Ensure that personal grooming and appearance standards are mentioned as specified in the Employee Handbook. • Ensure all staffs are thoroughly orientated and familiarized with the Hotel’s rules and regulations, Fire Emergency Procedure and other policies and procedures. • Training course for Understanding Management, Leadership & Supervisor Skills as well from association between Odyssea Hospitality and Liberty Group. • Training for Room Division Manager from association between WMC Group and Odyssea Hospitality • Building experience for Standard Operation Procedures with new programmer system (OPERA mapping with SMILE)

Mong muốn về công việc

Good environment for developing more in Hospitality (1st) & good salary (2nd)

Giải thưởng

The employee in September 2018

9/2018

The noble and valuable reward from The Saigonprince Hotel

Best Seller in Front Office

12/2018

Maintain to become as the best top seller from Front Office since June, 2017 till January, 2019

Thông tin tham khảo

Operator - Human Resource Department

Saigon Prince Hotel

fom@saigonprincehotel.com - 328.38.222.999

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