Phạm Minh Tâm

Phạm Minh Tâm

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Giới thiệu bản thân

My name is PHAM MINH TAM. Currently, I am 33 years old. I would like to introduce myself for your information. Actually, I graduated parallely from Kent International College (Australia) and The Technology University (VietNam) as well. My majoring in the Business Management. I could use English well because of passing on IELTS cetificate and many certificates from Viet Nam education. I do have experiences with Front Office, Sales and Marketing in many properties. That would be confidence for my application to many areas of expertise in company. Besides, I also get familiar with MS Word, Excel, Access, and Power Point rather well as computer certificates A & B. At the same time, I also achieve Viet Nam Tourism Certification Board ( V.T.O.S ) I have worked around 05 years in Saigonprince Hotel ( formerly Duxton Saigon ) at 63 Nguyen Hue, District 1 role as Front Office Manager. I did joined many training courses for Understanding Management, Leadership & Supervisor Skills as well from association between Odyssea Hospitality and Liberty Group, Room Division Manager from association between WMC Group and Odyssea Hospitality. Additionally, I still have experience for building The Standard Operation Procedures (Front Office) with new programmer system (OPERA mapping with SMILE) With the experiences of clients, human resources. I believe that many positions for which I am particularly well qualified. Besides, my characters are always patient, creative, confident, reliable in daily working. I enjoy working effectively with teams. In addition, with the knowledges I had learnt from my colleagues and works done in past. I’ll do well in many positions. I would be really appreciated if you could arrange me with your precious time for me to discuss some more further matters. Indeed, I am always available at your convenience.

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Thông tin & hồ sơ đính kèm

Thông tin cá nhân

Họ và tên
Phạm Minh Tâm
Giới tính
Nam
Ngày sinh
15/09/1990, 34 tuổi
Địa chỉ
District 10 , Ho Chi Minh City
Cập nhật
08/12/2024

Thông tin cơ bản

Kinh nghiệm làm việc
Từ 5 đến 10 năm
Vị trí
Trưởng bộ phận/ Trưởng phòng
Mức lương mong muốn
Thỏa thuận
Nơi mong muốn làm việc
HCMC
Ngoại ngữ
Tiếng Anh (Giỏi)

Công việc mong muốn

Lĩnh vực

Kỹ năng

Tin học văn phòng
Sáng tạo
Quản lý
Adobe Illustrator
Quản lí thời gian
Thiết Kế - Mỹ Thuật
Kỹ năng bán hàng, phục vụ khách hàng
Training and Development
Tổ chức công việc
Upselling

Mong muốn về công việc

Good environment for developing and ensuring in Hospitality field.

Giải thưởng

The employee in September 2018

9/2018

The noble and valuable reward from The Saigonprince Hotel

Best Seller in Front Office

12/2018

Maintain to become as the best top seller from Front Office since June, 2017 till January, 2019

Trình độ học vấn chuyên môn

Kent International College

Business Adminitration - Cao đẳng

Diploma Degree

Technology University

Business Management - Đại học

Parallelly graduated in Diploma Degree from Kent International College for 03 years

Kinh nghiệm làm việc

Assistant Manager tại Sofitel Saigon Plaza

Hồ Chí Minh

Liaising with Front Office Manager to ensure the high quality of service to valuable guest.

Front Office Supervisor tại Au Lac Legend Hotel

Hồ Chí Minh

• Ensure that personal grooming and hygiene standards are met as specified • Be aware of work schedule and always gives adequate notice, should circumstance prevent form adhering to that schedule. • At all times, maintain the privacy of hotel information. • All operational activities at the Front Office and full understanding of emergency procedures. • Responsible for the shift and also for briefings and the accurate handover to the next Manager and the next shift. • Responsible for keeping within the manning guide and roster with permission. • Deal with difficult guests or situations and strive for a win-win outcome. • A representative of the hotel and responsible for the hotel operationally in the absence of General Manager. • In charge of accounting control aspects at the Front Office. • Responsible for the upkeep and maintenance of foyer, lobby area and the front of the building. • Responsible for the overall level of guest service in the department. Must liaise with the Front Office Manager and ensure that staffs are being trained and that a high quality of service is extended to serve guests. • Coordinate with Security Department in the investigation of irregularities and undesirable guests.

Front Office Manager tại Saigon Prince Hotel

Hồ Chí Minh

On behalf of Front Office Manager to maintain all daily works and lead Front Office Department. • Maintain a high level of staff moral by positive leadership, support the development of individual staff, foster a team approach to problem solving, always encourage discussion and communicate to motivate between all staff, held and run effective Front Office meetings or briefings. • Deploying to undertake appraisals or performances of Front Office staffs • Responsible for cost control within Front Office and finally appropriate roster management. Guidelines will be established in conjunction with General Manager. • Ensure that Yield Management Systems are in place and operating at all times on the Front Office to get the best revenue from the Rooms inventory. Guidelines to be set up by General Manager. • Undertake recruitment of Front Office staffs in conjunction with Human Resources Department. • Supervise accounting control aspects or assets belogn to Front Office • Responsible for the upkeep and maintenance of foyer, lobby area and the front of the building. • Ensure that proper hand over is taking place and that communication is in place so that there is a continuity of information between the shifts. • Following up of the administrative functions of the Front Office including follow up with guest accounts and writing to guests whenever necessary. • Develop and maintain good inter departmental relations between Front Office and other hotel departments. • Coordinate daily guest movements and managed groups. • Responsible for the training of the entire Front Office team in conjunction with Duty Manager, Supervisors in the department. • Ensure that personal grooming and appearance standards are mentioned as specified in the Employee Handbook. • Ensure all staffs are thoroughly orientated and familiarized with the Hotel’s rules and regulations, Fire Emergency Procedure and other policies and procedures. • Training course for Understanding Management, Leadership & Supervisor Skills as well from association between Odyssea Hospitality and Liberty Group. • Training for Room Division Manager from association between WMC Group and Odyssea Hospitality • Building experience for Standard Operation Procedures with new programmer system (OPERA mapping with SMILE)

Thông tin tham khảo

Operator Human Resource Department - Saigon Prince Hotel

hr@saigonprincehotel.com - 328.38.222.999

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