Cao Đẳng Kinh Tế Tp Hồ Chí Minh

Operation Manager tại Eternal 21 Group

• From 6/2009 – 10/2011: Working as a part- time at Banquet events in Rex Hotel Saigon. • From 10/2011 – 2/2013: Waiter at Rooftop Garden Bar and Hoa Mai Restaurant in Rex Hotel Saigon • From 4/2013 - 6/2015 : Waiter at Superstar Libra of Star Cruise (cruise line in asia) in Malaysia • From 6/2015-2/2019: - Service Captain and Supervisor at Superstar Gemini of Star Cruises in Singapore. - Assistant Restaurant Manager to manage the operation of Fine Dining Restaurant. Manage the team, arrange the schedule and divide the jobs to all members in working area. + Customers service: connecting with all department involve(front office, Housekeeping, galley,..) to prepare set up the plan: how to take a good care of customers ( especially VIP customers). + Assists servers and hosts on the floor during peak meal periods + Supervision and training for the new member follow the service standard: Rule and Regulation of Restaurant, Western service sequence, how to serve the wine, Menu’s knowledge, drink’s knowledge, up-selling skills, how to do service from the heart… + Training & briefing all staff to follow the procedures (opening and closing, bill pay procedure,…) + Maintain hygiene and cleanliness of the Restaurant. + Assists menu’s planning of food and drink ( meeting with Kitchen and Bar). Set up and run all the promotion. + Receiving and running all the booking for function, event, private party… + Receiving and handling complaint. + High service standard of Fine Dining western cuisine, Chinese cuisine. + Setting up and running the restaurant with budgets involved. + Inventory report for all equipment in the outlet every month + Update the revenue and report to Manager every day. From 3/2019 – 12/2019: + General Manager of Good Morning Viet Nam - Italian Restaurant at Mui Ne and Luca - Italian Restaurant at Vung Tau. - Responsible for all activities of Both Restaurant: Employee management, Cost management, Revenue, Marketing, Customers Service, Quality of food and drinks, ... Report to Boss daily. From 12/ 2020 to 6/2021 + F&B Manager of Mekong Jewel ( Lotus Cruises – SaiGon River Cruises Ship ). - Take care of whole operation of Food & Beverage of 5 Star River Cruises Ship. With 2 Restaurant, 2 Bar lounge, 1 Swimming Pool & 1 Event Room. - Application of standards as detailed in the departmental standards and procedures manual (Such as: Fine Dining Western Service Sequence, Opening and closing procedures, bill paying procedures,…etc - Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on up selling certain products; etc - Encourage and motivate staff to provide optimum service . - Creates a positive team atmosphere among Team Members. - Maintains records of staff periodic manner and operating costs. - Provides feedback and coaching to the Team regularly. - Handle guest complaints in the Restaurants. - Is flexible in dealing with changes/problems (e.g., being short staffed). - Meet with sales representatives to order supplies such as tableware, cooking utensils, and cleaning items. - Arrange for maintenance and repair of equipment. - Update Revenue and report to Hotel Manager daily. From 2/2022 to present - Operation Manager of Lamei Asian Kitchen – Chinese & Vietnamese Cuisine( Eternal 21 Group): take care all operation of the Restaurant.