Ho Chi Minh City Open University

Country Sales Manager tại Trip Coupon – T Membership (SK Telecom, Korea)

Lead Vietnam operations for Trip Coupon, a travel coupon platform integrated with SK Telecom’s T Membership. Develop partnerships with hotels, resorts, and travel service providers to expand B2B distribution. Execute marketing collaborations and loyalty-driven campaigns connecting Korean and Vietnamese travel markets.

Cluster Front Office Manager (Acting Operations Manager) tại Ocean Bay & Grand Ocean Bay Phu Quoc

Oversaw cluster operations for two luxury beachfront properties, leading Front Office and Guest Services teams. Implemented new SOPs and service standards, improving guest experience and operational efficiency. Coordinated budgeting, manpower planning, and reporting directly to ownership. Supported the soft-opening of Grand Ocean Bay, ensuring readiness and smooth transition.

Front Office Manager tại Rey Hotel Hanoi managed by IN Hospitalily

Rey Hotel Hanoi is the very first flag hotel in the North of In Holdings Group- the wellknown about luxury F&B and event, developement. My main responsibility are leading Front team with pre opening task, system setting up, high standard customer service setting up...

Front Office Manager tại The Secret Con Dao

Promote this hotel to become No. 1 in Con Dao island. Increase OTA score and Google Map Ranking

Asst. Front Office Manager tại New World Phú Quốc Resort

Property with 375 luxury villa - 1144 keys No. 1 Trip Advisor in Phu Quoc Island

Cooperate Research & Development tại T&T Hospitality

FRONT OFFICE MANAGER tại Sol By Melia Phu Quoc

- Responsible for the style and performance of the team with 25- 30 members. - Implementing the SOP follows the brand standard to achieve maximum efficiency. - Create and execute innovative front office strategies that will drive the hotel to exceed guest satisfaction and revenues - Taking care of health and safety, quality assurance. - Manage in compliance with local and country laws and regulations - Maintain procedures for hotel accounting, credit control and handling of financial transactions. - Achievement: In 2019: GSS gets 85% on Review Pro, upselling revenue gets ~ USD 250,000 and ADR contribution gets ~ 0,7USD, staff satisfaction improved and no turn over for the whole year.

FRONT OFFICE MANAGER tại Nam Nghi Phu Quoc Resort

- Manage the front office team includes: front desk, operator, guest relation, villa butler, concierge, driver and recreation team includes: boat mechanic, boat driver, activities staff. - Making new SOP in order to adapt with COVID19 protocol. - Follow up the signature point of resort and improved villa butler service, also push more positive comment on social media. - Phone number: 0916910512