Lưu Chấn Hưng
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Giới thiệu bản thân
Dynamic hospitality professional with 4+ years of Hospitality experiences. Passionate about service excellence, team leadership, and driving guest satisfaction. I am developing my skills every day through work and social life to enhance my career and boost my prospects! Strive to make every detail perfect.
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- Họ và tên
- Lưu Chấn Hưng
- Giới tính
- Nam
- Ngày sinh
- 03/03/1999, 26 tuổi
- Địa chỉ
- Số 15, đường A1 Phương Lưu 6, Hải An, Hải Phòng
- Cập nhật
- 24/07/2025
Thông tin cơ bản
- Kinh nghiệm làm việc
- Từ 3 đến 5 năm
- Vị trí
- Giám sát
- Mức lương mong muốn
- 12 - 20 triệu
- Nơi mong muốn làm việc
- Hà Nội, HCMC, Hải Phòng, Đà Nẵng, Kiên Giang
- Ngoại ngữ
- Tiếng Anh (Giỏi)
Lĩnh vực
Kỹ năng
Mong muốn về công việc
Giải thưởng
Trình độ học vấn chuyên môn
University of Nevada, Las Vegas
Hospitality Management - Đại họcDuring the time at the University of Nevada, Las Vegas (UNLV), I participated in many researches and group projects in Hotel and Restaurant development. I am the founder and former president of the Vietnamese Student Association at the University of Nevada, Las Vegas - the very first Vietnamese community at UNLV.
Kinh nghiệm làm việc
Executive Assistant to Chairman tại Holding Thanh Duc Joint Stock Company
Hải Phòng• Assist the Chairman in managing the group’s hospitality portfolio including Hyatt Place Ha Long Bay, Mercure Dalat, Mercure Nha Trang, Sapa Grand Golf Course, and future projects. • Support pre-opening and transformation processes of 3 hotel projects. • Review and analyze monthly operational and financial reports; highlight discrepancies and report to Board of Directors. • Maintain strong relationships with brand operators (Accor, Hilton, Hyatt) and ensure alignment between ownership and management teams.
Front Office Supervisor tại Novotel Hanoi Thai Ha
Hà Nội• Led a team of total 6 GSAs during peak operations, ensured service standards and SOP adherence. • Quickly resolved guest complaints, maintaining high guest satisfaction scores, resulting in a 10% increase in positive guest reviews. • Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
Guest Service Agent tại Sheraton Haiphong Hotel
Hải Phòng• Participated in transforming the hotel from Vinpearl Haiphong to Sheraton Haiphong. Supported colleagues in Opera PMS and Marriott SOP training. • Delivered seamless check-in and check-out experiences for local and international guests • Provided accurate information about hotel services, amenities, and local attractions
Front Office Room Coordinator and Guest Service Agent tại Renaissance Las Vegas Hotel
Las Vegas, Nevada, United States• Coordinated with Housekeeping and Restaurant to setup amenities for inquiring guests, sales, and VIPs • Managed same-day and future reservations, ensuring all reservations are blocked to the correct guarantee room types
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