Lưu Chấn Hưng
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Giới thiệu bản thân
As a Hospitality Professional, I focus on producing quality work and making a significant impact everywhere I go. I am developing my skills every day through work and social life to enhance my career and boost my prospects! I am happy to apply the experience and skills I have obtained in my career in order to manage projects through customer service, creative problem solving, and innovative thinking. I possess a strong eye for detail and can thrive independently as well as in a team environment.
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- Họ và tên
- Lưu Chấn Hưng
- Giới tính
- Nam
- Ngày sinh
- 03/03/1999, 26 tuổi
- Địa chỉ
- Số 15, đường A1 Phương Lưu 6, Hải An, Hải Phòng
- Cập nhật
- 03/06/2025
Thông tin cơ bản
- Kinh nghiệm làm việc
- Từ 3 đến 5 năm
- Vị trí
- Giám sát
- Mức lương mong muốn
- 12 - 20 triệu
- Nơi mong muốn làm việc
- Hà Nội, HCMC, Hải Phòng, Đà Nẵng, Kiên Giang
- Ngoại ngữ
- Tiếng Anh (Giỏi)
Lĩnh vực
Kỹ năng
Mong muốn về công việc
Giải thưởng
Trình độ học vấn chuyên môn
University of Nevada, Las Vegas
Hospitality Management - Đại họcDuring the time at the University of Nevada, Las Vegas (UNLV), I participated in many researches and group projects in Hotel and Restaurant development. I am the founder and former president of the Vietnamese Student Association at the University of Nevada, Las Vegas - the very first Vietnamese community at UNLV.
Kinh nghiệm làm việc
Executive Assistant to Chairman tại Holding Thanh Duc Joint Stock Company
Hải Phòng• Assist Chairman specifically in company’s Hospitality field (Hyatt Place Ha Long Bay, Mercure Dalat, Mercure Nha Trang, Sapa Grand Golf Course, and future projects). • Assist in opening, transforming process of company’s new hotel projects. • Check hotel’s monthly reports, ensuring all numbers are corrected and reported to BOD. • Maintain good relationship between owning company and operation team. • Work directly with Development and Operation team of Accor, Hilton, and Hyatt
Front Office Supervisor tại Novotel Hanoi Thai Ha
Hà Nội• Supervised, trained, and motivated front desk staff, promoting a positive and efficient work environment. • Lead the team to achieve guest enrollments and customer satisfaction’s goal of the year. • Resolved guests’ issues, complaints, and problems in a quick, efficient manner to maintain a high level of guest satisfaction and quality service. • Run daily reports and night audit, ensuring all daily transactions are accurate.
Guest Service Agent tại Sheraton Haiphong Hotel
Hải Phòng• Participated in transforming the hotel from Vinpearl Haiphong to Sheraton Haiphong. Supported colleagues in Opera PMS and Marriott SOP training. • Organized, confirmed, and processed guest check-ins/ check-outs and adapt for any changes. • Provided guests with room and hotel information, directions, amenities, and local interests. • Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff.
Front Office Room Coordinator and Guest Service Agent tại Renaissance Las Vegas Hotel
Las Vegas, Nevada, United StatesAssisted MOD with responding to guests texting systems, guest services requests, and guests’ emails. Communicated with Housekeeping and Restaurant to coordinate amenities for inquiring guests, sales, and VIPs. Managed same-day and future reservations, ensuring all reservations are blocked to the correct guarantee room types Set up proper billing accounts and process advance deposits.
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