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A passionate and innovative Hotel General Manager with over 10 years’ experiences in hospitality management and a successful background in the achievement of organizational growth. Possesses the ability to effectively manage and motivate high performance teams to achieve guest’s satisfaction. Skilled in the management of hotel operations with a commitment to maintaining and effective communication flow between departments and coordinating staff matters. Exhibits profound knowledge of operations such as front offices, Food and beverage, housekeeping and sales.
Enrolling in professional working environment to dedicate the best to the organizations
Study English literature.
- Successfully set up, do soft-opening stage and led the resort to meet the standard service. - Provided executive leadership and strategic directions to the resort operational departments. - Successfully hired all staff for the resort. - Responsible for building sales and marketing channels. - Oversaw all aspects of the entire resort operation. - Facilitated financial operation, managed the cash book and revenue, processed transactions and controlled costs to achieve savings. - Maintained effective communications between departments, coordinated staff matters, and identified strength and capabilities of officers and staff. - Promoted activities and resort values by communicating the corporate visions and expectations. - Monitored procedures and reporting deviations and ensuring that all staff complied with public health and sanitation regulations, company policies and procedures, manual and directives.
doanduchong@gmail.com