The SHRM College Singapore

The University of Wolverhampton

Assistant F&B Manager tại Intercontinental Westlake Hanoi

• Supervised and scheduled staff • Worked with various department heads to ensure a high quality of services provided • Being in charge of training staff • Ensured customer satisfaction • Resolved customer complaints, as well as internal conflict among staff • Ordered and maintained inventory control costs • Overseen food service, and act as an expediter, when necessary, to ensure the timely movement of completed food orders from the kitchen to the customer's table • Prepared and managed budgets to achieve set objectives and targets • Presented regular reports to management on work activities and generated revenues

Culinary Manager tại Công ty CP TMDV Cổng Vàng (Golden Gate Restaurant Group)

• Analysed the customer needs and market research • Monitored budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted • Reviewed work procedures and operational problems to determine ways to improve service, performance, or safety • Monitored employee and patron activities to ensure liquor regulations are obeyed

Property manager tại Savills Việt Nam - Chi nhánh Hồ Chí Minh

• Managed high-impact and complex process improvement projects as directed or approved by senior-level management. • Provided leadership and direction to the Operation Team to meet divisional improvement goals. • Identified and recommended the resigning or placement of contracts for security, cleaning, landscaping, maintenance of the M&E system, and others. Comparing, negotiating, coordinating, and monitoring the performance of service contractor • Implemented and maintained an employment structure and a training program for the personnel employed in connection with the operation and management of the building; • Managed project operating costs, budgets, and P&L. • Ensure that the building is managed, marketed, and conducted in a proper and businesslike manner • Controlled and monitored the implementation of car parking policies and control procedures • Worked with Government departments on the following tasks: Organizing First and Annual Resident Management board meetings, and Fire Prevention drills,...

Property manager tại Empire City

• Managed high-impact and complex process improvement projects as directed or approved by senior-level management. • Provided leadership and direction to the Operation Team to meet divisional improvement goals. • Identified and recommended the resigning or placement of contracts for security, cleaning, landscaping, maintenance of the M&E system, and others. Comparing, negotiating, coordinating, and monitoring the performance of service contractor • Implemented and maintained an employment structure and a training program for the personnel employed in connection with the operation and management of the building; • Managed project operating costs, budgets, and P&L. • Ensure that the building is managed, marketed, and conducted in a proper and businesslike manner • Controlled and monitored the implementation of car parking policies and control procedures • Worked with Government departments on the following tasks: Organizing First and Annual Resident Management board meetings, and Fire Prevention drills,...