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With 5 years of in-depth involvement in all levels of Operations and customer service, especially in Quality Control, Business Development, and Customer Management, including 4 years in management roles (Team Leader) in the E-commerce industry, I have a good understanding of new technology and market trends, as well as the ability to establish plans and make confident decisions; I can combine business acumen with the ability to develop and retain top performers.
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail. - Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. - Booking for the Hotel. - After sale
- Contact with the Hotels. - Make the Promotion with Hotels. - Maintain and develop market to suits Vietnamese travellers . - Promote hotels and marketing website.
- Contact with the Partner. - Make the Promotion. - Maintain and develop the market to suit Vietnamese. - Promote Product and marketing website.
- Contact with travel agents to cooperate business . - Quality Control. - Build up and maintain the relationship - Identify, prioritize, contact new accommodation properties and ensure pricing and availability competitiveness in assigned market. - Manage accounts - Report & analyze - Optimize use of process and systems - Guide the tour Operation to enter information into extranet to completion. - Work with Tour Operation on promotional activities to increase bookings.