The Hotel School Sydney

Account Manager/Project Coordinator tại Vacons Architect

• Managed B2B projects with more than 10 large accounts: Amazon, Starbucks, Deckers, Yamaha Music, and Hướng Việt Holdings, contributing a total value of more than 30 billion to the company. • Tracked and dealt with client payments, ensuring 100% on-time payments in line with agreed schedules, which contributed to maintaining the company's financial stability. • Increased opportunities for further cooperation with a customer return rate of 90% by establishing and maintaining long-term relationships with customers. • Minimized complaint rates to 10% by effectively addressing and resolving issues promptly during project execution. • Being the primary point of contact for each project and coordinating 8-10 members from different departments to ensure projects are 100% on-time completed and meeting all client requirements.

Customer Relations Manager tại MGallery Hotel des Arts Saigon

• Successfully consulted, negotiated, and closed contracts for events of 20+ to 100+ guests, with values ranging from 50 to 200 million VND. • Analyzed customer feedback and market trends to propose service enhancements and new initiatives. • Developed a customer database of over 150 clients, categorized based on specific service goals and events. • Strengthened customer relationships through direct engagement and maintained long-term connections via official communication channels. • Engaged 10 new customers monthly, promoting loyalty through personalized experiences and targeted sales activities. • Collaborated with sales, marketing, and operations teams, and oversaw the resolution of complex customer issues to enhance the overall customer experience, ensuring timely and effective solutions.

Supervisor tại LAI RESTAURANT – ELG (ELEMENTS LAIFESTYLE GROUP)

• Coordinated with other departments to develop and implement branding and marketing strategies to raise public awareness and attract new guests. • Scheduled and ensured reasonable and effective work division for over 10 members, contributing to minimizing incidents and supervising to ensure completion according to standards. • Trained staff on company-specific procedures daily to optimize materials, and minimize waste, resulting in a decrease in employee turnover by 85%

Captain/Team Leader tại InterContinental Sydney Hotel

• Led a team of over 15 members in providing personalized service to 400 – 500 guests every day and improving pre-service inspection procedures, contributing to retaining loyal customers. • Contributed to monthly revenue growth of up to 20% through upselling F&B specials and optimizing the use of team time. • Organized periodical inventory and facilities inspection to follow the stability of product quality and the situation of raw materials in use.

Food and Beverage Attendant tại Marriott Courtyard Sydney

• Exceeded daily sales by upselling specials/promotions and offered professional service and knowledgeable assistance with meal choices in the fine-dining restaurant. • Handled POS transactions: cash, checks, refunds, and credit purchases.

Food and Beverage Attendant tại JW Marriott Phuket Resort

• Recognized as “Employee of the Month” 2 times for consistently exceeding service expectations and delivering top-tier guest experiences. • Boosted sales revenue by 10% by upselling promotional items and enhancing product knowledge. • Maintained a 96% order accuracy rate, ensuring customers received exactly what they requested with minimal errors.