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Từ 10 đến 20 năm
Trưởng bộ phận/ Trưởng phòng
Tùy chỉnh
HCMC
Tiếng Anh (Khá)
Trên 5.000
Kinh doanh & tiếp thị
Giới thiệu bản thân
Trình độ học vấn chuyên môn
ALISON EMPOWER YOURSELF
CERTIFICATE PROJECT MANAGEMENT FUNDAMENTALS - Khác
2023 → 2023
ALISON EMPOWER YOURSELF
BASICS OF EVENTS MANAGEMENT COURSE - Khác
2023 → 2023
GROWTH CATALYST VIETNAM
CERTIFICATE OF EFFECTIVE SALES MANAGEMENT - Khác
2019 → 2019
INDUSTRIAL UNIVERSITY OF HO CHI MINH CITY (HUI)
HOTEL & TOURISM MANAGEMENT - Đại học
2008 → 2012
Kĩ năng
Business Strategy | |
Computer (MS Office, Opera, Salesforce, etc,.) | |
Creative thinking | |
Sales Management | |
Customer Service Management | |
Market analysis | |
Negotiation |
Kinh nghiệm làm việc
ASSISTANT DIRECTOR OF SALES tại Pandanus Resort
4/2022 → 7/2023 (1 năm 2 tháng)
Phan Thiet
• Supervised the Sales Team. Managed sales activity management based on quarterly targets, resulting in a 20% increase in sales revenue. • Developed sales strategy based on research on consumer insight and market trends. • Forecasted sales and established processes to achieve sales objectives and related metrics. • Built solid relationships with 800+ business partners (Travel Agencies, Event Agencies, DMC, Wholesale Travel Agencies overseas) through monthly 30+ sales-call trips / partner's fam trips. • Scheduled event activities at the hotel and coordinated with other hotel-level departments to direct 30+ major events at the property. Make sure that the event checklist is given with at least 90% of the necessary items, including a thorough checklist.
DIRECTOR OF SALES & MARKETING (COVID-19 pandemic period) tại En Store Face Mask & Test Kit
4/2020 → 4/2022 (2 năm )
Ho Chi Minh
• Created a freelancers' sales channel through a private Facebook group with 300+ members. • Maximize operational efficiency of Sales & Marketing, establish optimal staffing levels, and enforce strict controls for peak performance. • Increased sales volume and expanded product line to new freelancers' sales, and direct customers. Achieved 500+ orders in the year. • Organized promotional events and interacted with the community to increase sales volume. • Boosted marketing by digital ads, and expanded distribution channels to increase sales revenue.
CLUSTER SALES MANAGER (MICE & CORPORATE) tại Vinpearl / Vingroup
11/2018 → 4/2020 (1 năm 5 tháng)
Hồ Chí Minh
• Achieved a 30% increase in sales each quarter through proactive sales approaches. Made solid relationships with 500+ local corporate accounts and business partners through business 60+ sales call trips per month. • Generated a number of packages for MICE, B-leisure travel, and corporate segments. • Organized 02 workshops to introduce new products/packages. A 20% conversion rate was achieved with 100+ participants • Directed 50+ major events at properties. • Established ambitious sales targets, and developed go-to-market plans to capitalize on every revenue opportunity. • Collaborated with marketing teams to help sales campaigns reach target audiences.
CUSTOMER SERVICE LEADER tại CHUDU24.COM
10/2012 → 9/2016 (3 năm 11 tháng)
Ho Chi Minh City
• Lead the customer services team. Conducted the booking conversion rate of at least 60% and raised it by 3% per month. • Ensure the Team implements effective customer service by monitoring effective customer service metrics. • Established strong relationships with 100+ Hotel and Resort Reservation Managers/Leaders. • Maximize customer satisfaction by efficiently coordinating service delivery to 20,000+ customers per year. • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.