Đỗ Thị Thảo Nguyên
General Manager
I am a highly accomplished and results-driven General Manager with over 10 years of progressive experience in hotel and resort operations. My expertise spans comprehensive leadership across Rooms Division, F&B, Engineering, and successful Pre-Opening projects. I have a proven track record in leading multi-department teams, optimizing operational efficiency, driving revenue growth, and consistently delivering exceptional guest experiences. I am adept at strategic planning, financial management (P&L responsibility), and fostering high-performance cultures. I leverage my strategic vision and leadership to drive exceptional property performance and contribute significantly to organizational success at a senior executive level.
Thông tin cá nhân
Họ và tên
Đỗ Thị Thảo Nguyên
Giới tính
Nữ
Ngày sinh
04/01/1994
Địa chỉ
Ho Chi Minh
Cập nhật
14/07/2026
Thông tin cơ bản
Kinh nghiệm làm việc
Từ 10 đến 20 năm
Vị trí
Tổng giám đốc/ Giám đốc
Mức lương mong muốn
Trên 60 triệu
Nơi mong muốn làm việc
Tiếng Anh (Khá)
Ngoại ngữ
Tiếng Anh (Khá)
Công việc mong muốn
Mong muốn về công việc
Kỹ năng
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Giải quyết phàn nàn 100%
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Tổ chức công việc 100%
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Training and Development 100%
Học vấn - Chuyên môn
American Hotel & Lodging Educational Institute
Hospitality Management - Khác - 2012 - 2014
I hold a Certificate from the American Hotel & Lodging Educational Institute, obtained between 2012 and 2014, providing a strong foundation in hospitality management principles and practices
Kinh nghiệm làm việc
General Manager tại Le Grand Pakbeng resort
Laos PDR - 7/2025 - Hiện tại
Directly responsible for the total property operations of a luxury resort, providing
hands-on leadership across all departments. In the absence of dedicated
department heads for Sales, Finance, and Reservations, I personally manage
these core functions to ensure profitability and operational excellence.
Strategic Management & Sales:
• Sales & Marketing: Lead all revenue-generation efforts, including managing
relationships with OTAs (Online Travel Agencies), TA (Travel Agents), and
corporate accounts.
• Develop and execute seasonal marketing campaigns and social media
strategies to drive direct bookings and increase property visibility.
• Negotiate contracts and manage local partnerships to diversify the guest
portfolio.
Financial Oversight:
• Direct Financial Management: Oversee all accounting functions, including P&L
analysis, accounts payable/receivable, and cash flow management.
• Prepare and manage the annual capital expenditure (CAPEX) and operating
(OPEX) budgets to ensure lean operations without compromising luxury
standards.
• Implement strict cost-control measures across F&B and Rooms to maximize
GOP (Gross Operating Profit).
Reservations & Revenue Management:
• Hands-on Reservations Management: Manage the property management
system (PMS) and Channel Manager to optimize daily occupancy and ADR
(Average Daily Rate).
• Monitor market trends and competitor pricing to implement dynamic pricing
strategies.
• Oversee the entire guest booking journey, from initial inquiry to pre-arrival
communication, ensuring a seamless luxury experience.
Operational Leadership:
• Lead and mentor a multi-disciplinary team, fostering a culture of high
performance and "Yes, We Can" service standards.
• Ensure the highest levels of guest satisfaction by personally overseeing VIP
arrivals and resolving complex service issues.
• Maintain property assets and oversee maintenance schedules to preserve the
resort’s luxury positioning.