đỗ Thị Thảo Nguyên

đỗ Thị Thảo Nguyên

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I am a highly accomplished and results-driven General Manager with over 10 years of progressive experience in hotel and resort operations. My expertise spans comprehensive leadership across Rooms Division, F&B, Engineering, and successful Pre-Opening projects. I have a proven track record in leading multi-department teams, optimizing operational efficiency, driving revenue growth, and consistently delivering exceptional guest experiences. I am adept at strategic planning, financial management (P&L responsibility), and fostering high-performance cultures. I leverage my strategic vision and leadership to drive exceptional property performance and contribute significantly to organizational success at a senior executive level.

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Họ và tên
đỗ Thị Thảo Nguyên
Giới tính
Nữ
Ngày sinh
04/01/1994, 32 tuổi
Địa chỉ
Ho Chi Minh
Cập nhật
12/05/2026

Thông tin cơ bản

Kinh nghiệm làm việc
Từ 10 đến 20 năm
Vị trí
Trưởng bộ phận/ Trưởng phòng
Mức lương mong muốn
Trên 60 triệu
Nơi mong muốn làm việc
Toàn Quốc
Ngoại ngữ
Tiếng Anh (Khá)

Công việc mong muốn

Lĩnh vực

Kỹ năng

Giải quyết phàn nàn
Tổ chức công việc
Training and Development

Mong muốn về công việc

Giải thưởng

Trình độ học vấn chuyên môn

American Hotel & Lodging Educational Institute

Hospitality Management - Khác

I hold a Certificate from the American Hotel & Lodging Educational Institute, obtained between 2012 and 2014, providing a strong foundation in hospitality management principles and practices

Kinh nghiệm làm việc

General Manager tại Le Grand Pakbeng resort

Laos PDR

Directly responsible for the total property operations of a luxury resort, providing hands-on leadership across all departments. In the absence of dedicated department heads for Sales, Finance, and Reservations, I personally manage these core functions to ensure profitability and operational excellence. Strategic Management & Sales: • Sales & Marketing: Lead all revenue-generation efforts, including managing relationships with OTAs (Online Travel Agencies), TA (Travel Agents), and corporate accounts. • Develop and execute seasonal marketing campaigns and social media strategies to drive direct bookings and increase property visibility. • Negotiate contracts and manage local partnerships to diversify the guest portfolio. Financial Oversight: • Direct Financial Management: Oversee all accounting functions, including P&L analysis, accounts payable/receivable, and cash flow management. • Prepare and manage the annual capital expenditure (CAPEX) and operating (OPEX) budgets to ensure lean operations without compromising luxury standards. • Implement strict cost-control measures across F&B and Rooms to maximize GOP (Gross Operating Profit). Reservations & Revenue Management: • Hands-on Reservations Management: Manage the property management system (PMS) and Channel Manager to optimize daily occupancy and ADR (Average Daily Rate). • Monitor market trends and competitor pricing to implement dynamic pricing strategies. • Oversee the entire guest booking journey, from initial inquiry to pre-arrival communication, ensuring a seamless luxury experience. Operational Leadership: • Lead and mentor a multi-disciplinary team, fostering a culture of high performance and "Yes, We Can" service standards. • Ensure the highest levels of guest satisfaction by personally overseeing VIP arrivals and resolving complex service issues. • Maintain property assets and oversee maintenance schedules to preserve the resort’s luxury positioning.

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