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With a year of experience as a tour operator ensuring optimal operations and working directly with partners and clients from regions like Europe and South Africa, I have honed my skills in customer service and sales, achieving recognition as a team best seller. As a certified English-speaking tour guide (IELTS 6.0), I’ve provided memorable experiences in Saigon, earning excellent client reviews while promoting Vietnam’s vibrant culture. My background also includes expertise in coffee, having worked as a barista and coffee guide, sharing insights on Vietnamese coffee and traditions. A graduate from UEL (VNU-HCMC), I am passionate about sharing Vietnam’s beauty and aspire to contribute to a professional environment where cultural discussions and shared interests thrive.
Issued by Lương Văn Can Fund
Conducted guided tours of Saigon for international tourists, averaging 5 hours per day. Provided insightful commentary and information about Saigon's attractions and culture. Ensured the safety and enjoyment of guests throughout the tours. Facilitated smooth communication and interaction between guests and local vendors. Received positive feedback and reviews from satisfied tourists regarding tour experiences in Saigon.
- Executed administrative tasks for European, Chinese, Sri Lankan, and South African tours. - Coordinated handover procedures with tour guides. - Managed partner relations, negotiated prices, and ensured service quality. - Recruited for business operations. - Processed passport applications for over 20 clients. - Assisted with European and Australian visa applications.
Coffee brewing and tasting skills Customer service and communication skills Knowledge of Vietnamese coffee culture Ability to conduct tours and educational sessions Experience in retail sales or promotional activities Fluency in English and Vietnamese languages Flexible schedule to accommodate daily coffee experiences Passion for sharing coffee knowledge and culture