Hanoi University of Natural Resources and Environment

JUNIOR MANAGER tại QT Ha Giang Guest House

Control and approve the import/export of supplies for the housekeeping and front desk teams. Manage the work quality of related teams to ensure the best customer experience. Supervise the maintenance and upkeep of equipment at QT Guest House. Refine processes to enhance staff efficiency. Schedule employees based on the specific demands of the job. Train employees on best practices. Track, summarize and oversee debt collection with partners. Develop billingual Q&A database for customers. Directly handle customer care and after-sales services.

DISTRIBUTION POINT IN-CHARGE tại Nin Sing Logistics Co. Ltd.

Manage personnel and inventory to ensure smooth operations during peak periods. Coordinate the flow of operations based on daily staffing conditions. Conduct inventory checks and reconcile stock with relevant teams. Train Riders and DP Assistants on SOPs. Develop practical solutions to effectively address operational challenges. Allocate Riders or personally assist DPs facing difficulties during peak periods. Manage and fully process Cash-on-Delivery daily, preventing monetary loss. Design suitable layout that fits the assigned operational space. Work with authorities to ensure compliance with fire prevention and rescue standards.

CO-OWNER, MANAGER AND OPERATOR tại Felila Hostel & Tours

Founded and co-owned Felila Hostel & Tours. Provide input on design and construction to maximize customer experience within budget constraint. Oversee daily operations . Supervise housekeeping staffs, maintaining health, safety and cleanliness standards. Introduce and implement best practices to employees. Manage stocks for minibar and kitchen department. Supervise tour guides and riders, ensuring efficient communications channels. Develop detailed itineraries for the Ha Giang Loop and surrounding areas. Survey routes, rest stops, landscapes, activities, and accommodations to anticipate challenges, even in unfavorable conditions. Ensuring tours runs smoothly, remains engaging, and prioritize safety. Engage with customers to enhance their understanding of the history, culture, people, and landscapes they will encounter. Optimize tour costs while maintaining the highest quality for customers.