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Results-driven and data-oriented Supply Chain & Operations Manager with 8+ years of experience in procurement, demand forecasting, inventory control, and logistics optimization. Proven ability to reduce procurement costs, develop advanced demand planning models, manage multi-channel fulfillment, and lead cross-functional teams across retail and e-commerce sectors. Adept at balancing cost efficiency with service level excellence while ensuring compliance and risk control. Seeking to leverage these skills as a Supply Chain Manager to deliver strategic value and operational stability.
I am looking for a dynamic and open-minded work environment where knowledge, logic, and respectful discussions are valued over outdated practices and rigid hierarchies. I thrive in a culture that encourages mutual support and collaborative problem-solving, rather than finger-pointing or blame-shifting. A workplace that embraces diversity in religion, culture, academic background, and experience is important to me. I prefer environments where debate is based on reasoning and science, not internal politics or factionalism. While I appreciate a youthful and energetic atmosphere, I value professionalism and meaningful work over frequent social gatherings or overly formal team-building activities. For me, work is about growth, contribution, and shared purpose – not just about socializing.
Improved the accuracy of cost reports from 72% to over 96%. Reduced production waste rates by 4%. Enhanced an old pricing model and introduced a new flexible pricing model, improving accuracy and identifying inefficiencies in processes.
Coordinated with supply chain teams to audit 7,000+ FMCG SKUs, ensuring pricing competitiveness and quality consistency. Participated in Private Label development, supporting sourcing and supplier alignment. Implemented inventory risk control and SOPs, reducing audit time by 60%. Assisted in deploying COSO-ERM based Risk Management System for internal compliance.
Optimized warehouse algorithms for Amazon fulfillment centers, improving route planning and reducing warehouse time. Led ERP implementation for logistics and procurement workflows; trained 8-member project team. Conducted cost-benefit analyses and designed KPIs to measure logistics ROI and operational efficiency.
Built and executed end-to-end procurement plans, maintaining 60-day turnover cycles and 0.56% out-of-stock rate. Created a strategic sourcing framework to evaluate supplier capabilities, reduce procurement risks, and align material purchasing with product profitability. Implemented advanced financial models using Linear Regression and Scenario Tree Analysis to forecast demand and control CAPEX. Designed and deployed SOPs across retail stores, cutting inventory shrinkage by 17%. Managed full operational budget, allocating resources for workforce, raw materials, and R&D. Oversaw team of 100+ across 10 stores; developed promotion system and trained 3 university interns on inventory modeling and ERP setup.
Developed weighted demand planning and forecasting models across international SIM & eSIM channels, reducing stockout risks and aligning inventory with financial capacity. Reorganized warehouse zones for fast-moving products, improving fulfillment speed for 16,000+ monthly transactions. Led logistics cost reduction project with Ahamove, cutting average delivery cost from 36,000 VND to 27,000 VND. Designed SKU mapping system to reduce inventory mismatches and prevent financial loss from canceled orders. Managed multi-platform fulfillment (Shopee, Lazada, TikTokShop, Traveloka, KKday, etc.), reconciling 45% of international revenue. Ensured sub-30 minute eSIM fulfillment and sub-5 hour same-day SIM deliveries through regional partnerships. Standardized inventory reconciliation and vendor compliance procedures across HCM and HN hubs.