CHAU NGOC TUONG VY
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Giới thiệu bản thân
A proactive and dedicated hospitality professional with over 6 years of experience in Front Office operations, currently working as a Front Office Assistant Manager. Proven track record in leading front desk teams, ensuring excellent guest experiences, and optimizing daily operations. Adept at team coordination, VIP guest handling, problem-solving, and staff training. Looking to contribute leadership and service excellence to a Front Office Duty Manager role in a dynamic hotel environment.
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- Họ và tên
- CHAU NGOC TUONG VY
- Giới tính
- Nữ
- Ngày sinh
- 06/12/1997, 27 tuổi
- Địa chỉ
- MAI LÃO BẠNG, THUẬN PHƯỚC, HẢI CHÂU, ĐÀ NẴNG
- Cập nhật
- 10/05/2025
Công việc mong muốn
Kỹ năng
Mong muốn về công việc
Giải thưởng
Trình độ học vấn chuyên môn
Đại học Duy Tân
Tiếng Anh Biên - Phiên Dịch - Đại họcExcellent Student for 4 consecutive academic years.Actively participated in the English and Translation & Interpreting Club. GPA: 3.60/4.00
Kinh nghiệm làm việc
Guest Relation Officer tại Christina’s Hoi An
Hội An, Quảng Nam- Managed guest interactions, welcome amenities, and guest feedback. - Built rapport with guests and provided local recommendations to enrich experiences.
Front Office Assistant Manager tại Sel de Mer Hotel & Suites
Đà Nẵng- Supported daily Front Office operations, ensuring smooth coordination between reception, concierge, and bell services. - Handled guest complaints and special requests, especially from VIP and long-stay guests. - Supervised and coached reception team members to uphold service standards. - Assisted in scheduling, training, and performance evaluations. - Acted as the Duty Manager when required, making critical decisions to ensure guest satisfaction. - Regularly assigned as Duty Manager, making key operational decisions, handling guest escalations, and ensuring seamless coordinationacross departments.
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