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I have diverse experience in food service, hospitality, and marketing communication. I built customer service and teamwork skills at Arnold Burger, strengthened front-desk and guest relations at Green Hotel, and gained administrative experience in a marketing communication company. Currently, I work as a receptionist at Rex Hotel, further developing my expertise in hospitality.
Cao đẳng Ngoại Ngữ Hà Nội - Ngành Ngôn Ngữ Hàn (Đang theo học)
Selling, consulting customers, taking orders and preparing dishes according to customer requests Arrange goods, check inventory, report and place orders Arrange work shifts for part-timers Revenue report
Consulting on room sales, check-in and check-out procedures for guests. Receive reservations from channels such as booking, Agoda,... then arrange accommodation rooms for arriving guests. Receive requests from customers, resolve complaints quickly to bring customer satisfaction. Coordinate with housekeeping staff to quickly respond to customer requests. Responsible for checking and controlling cash revenue.
Develop and build the company's products and brand through Facebook. Increase searches as well as create favorable conditions for potential customers to access the brand more effectively
Consulting on room sales, check-in and check-out procedures for guests. Receive reservations from channels such as booking, Agoda,... then arrange accommodation rooms for arriving guests. Receive requests from customers, resolve complaints quickly to bring customer satisfaction. Coordinate with housekeeping staff to quickly respond to customer requests. Responsible for checking and controlling cash revenue.