Yến Phạm
82 Lượt xem
Giới thiệu bản thân
Experienced hospitality professional with background in Sales Coordination, Reservation. Over the years, I have developed a solid foundation in handling corporate, Travel agent and OTA bookings and preparing reports that support strategic business decisions. I can highly adaptable, with hands-on experience in working across departments to ensure smooth hotel operations and excellent guest satisfaction.
Hồ sơ ứng viên có số điện thoại, email và bao gồm 1 cv đính kèm.Thông tin cá nhân
- Họ và tên
- Yến Phạm
- Giới tính
- Nữ
- Ngày sinh
- 20/03/2002, 23 tuổi
- Địa chỉ
- Hải An, Hải Phòng
- Cập nhật
- 14/07/2025
Công việc mong muốn
- Quản lý
- điều hành
- Kinh doanh & tiếp thị
- Khác
Lĩnh vực
Kỹ năng
Mong muốn về công việc
Giải thưởng
Trình độ học vấn chuyên môn
Đại Học Hàng Hải Việt Nam
Kinh tế vận tải Biển - Đại họcKinh nghiệm làm việc
Receptionist tại Cindy Hotel and Apartment
Hai Phong- Greeted guests warmly, handled check-in/check-out procedures, and provided information about hotel services and local attractions - Managed guest bookings and walk-in reservations directly at the front desk. - Handled guest complaints or special requests professionally to ensure guest satisfaction. - Ensured smooth communication between departments to support daily hotel operations - Recorded and updated guest preferences, feedback, and proles for future stays.
Reservation tại Avani Hải Phòng Harbour View Hotel
Hai Phong- Handled room reservations for all customer segments including OTA, Corporate, FIT and Travel Agents in a timely and professional manner - Managed availability, rates, and promotions across all channels through Channel Manager and PMS - Coordinated with Sales and Front Office to ensure accurate guest proles, billing instructions, and special requests - Maintained accurate reservation records and ensured booking data consistency across systems - Generated and analyzed daily reports including pickup, occupancy, ADR, and booking - Resolved guest and partner issues related to bookings promptly and courteously
Sale Coordinator tại Avani Hải Phòng Harbour View Hotel
Hải Phòng- Managed and coordinated Sales team’s schedules, Purchase Orders, Refunds, Accrual Monthly Reports, and Complimentary forms. - Prepared and maintained up-to-date records of contracts, rate negotiations, contracted rates, and other relevant pricing information. - Supported General Manager and Sales Manager by following up on key accounts, handling essential paperwork, including Banquet Event Orders (BEO) and Group Details. - Identified and analyzed client requirements to ensure services aligned effectively with their expectations. - Proficient in OneS systems belongs to Minor Hotels group. Assisted in setting up rate plans, restrictions, and promotions in PMS and Channel Manager. - Ensured accuracy of rate loading across all online channels and GDS systems. - Analyzed daily performance, booking trends, and market conditions to recommend rate adjustments - Created reports including Daily/Monthly Revenue, RevPAR, ADR, pickup reports, and market segmentation. - Participated in building revenue forecasts monthly.
Google
Facebook
Zalo