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Từ 10 đến 20 năm
Outlet Manager
Thỏa thuận
HCMC
Tiếng Anh (Khá)
5 sao
Ẩm thực
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Kĩ năng
Kinh nghiệm làm việc
Assistant Outlet Manager tại QUI CUISINE & MIXOLOGY
5/2018 → 3/2023 (4 năm 9 tháng)
Việt Nam
Assisted the Restaurant Manager in weekly staff scheduling and workforce allocation. • Supervised attendance tracking and timesheets for service staff. • Handled customer complaints and resolved escalated service issues. • Assigned daily tasks and supervised staff performance in line with management direction. • Supported recruitment, interviewing, onboarding, and training of service team members. • Organized and conducted regular training sessions to maintain service standards and improve team performance. • Resolved internal staff conflicts to ensure a positive and professional working environment. • Managed restaurant equipment and supplies, including inventory control, quality assurance, and purchasing. • Collaborated with management on seasonal menu planning and proposed marketing strategies aligned with business periods. Reference check: Mr Tony - Outlet Manager (0938883085)
Restaurant Manger tại BLANC DE BLANCS DINING & LOUNGE
3/2023 → Hiện tại
Việt Nam
Took full responsibility for recruiting staff within the Operations team. • Scheduled shifts and managed attendance tracking for all operational departments. • Conducted monthly staff performance evaluations and recommended appropriate rewards or disciplinary actions based on performance. • Organized monthly training programs to enhance employees’ F&B knowledge and ensure full product understanding, maintaining consistent service quality standards. • Planned staff schedules and workload distribution to optimize the COL. • Ensured consistent service standards across the restaurant, with all operations staff delivering uniform service quality. • Collaborated with the Head Bar and Head Chef to develop seasonal special menus and create food and beverage items to effectively utilize surplus inventory. • Worked closely with the Marketing team to design promotional campaigns aimed at acquiring new customers and retaining loyal customers. • Developed customized menus for private events, wine dinner, and whisky dinner,.. based on customer requirements. • Handled and resolved customer complaints, ensuring guest satisfaction prior to departure. • Built and maintained strong relationships with customers, actively collecting and evaluating feedback on food, beverages, facilities, and service quality. • Monitored and controlled inventory usage during operations to ensure efficient utilization and optimize COGS • Managed restaurant equipment and facilities, proposing repairs or replacements in line with actual condition and operational needs. • Prepared and submitted monthly operational reports to the Operation Director. Reference check: Mr Tony - Operation Director (0938883085)



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