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Đinh Vũ Quỳnh Ngân

Đinh Vũ Quỳnh Ngân

Hồ sơ 5 sao vàng 17 Lượt xem hồ sơ

Nữ, 07/10/1993, 32 tuổi

Thủ Đức, HCMC

Cập nhật: 06/03/2026

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Kinh nghiệm làm việc
Từ 10 đến 20 năm
Vị trí
Outlet Manager
Mức lương mong muốn
Thỏa thuận
Nơi mong muốn làm việc
HCMC
Ngoại ngữ
Tiếng Anh (Khá)
Quy mô công ty lớn nhất từng làm
5 sao
Công việc mong muốn
Ẩm thực

Giới thiệu bản thân

I have pursued a career in the Food & Beverage industry for 12 years, with a strong commitment to contributing long-term value to the industry. With extensive experience working in international five-star hotels as well as restaurants and lounges, I have developed a solid foundation in restaurant operations management, service quality control, and business performance optimization. I place strong emphasis on supervising service quality, service procedures, and the overall guest experience, while proactively identifying issues, managing operational challenges, and delivering effective solutions in all situations. I am a motivated professional who is always eager to learn, continuously improve management skills, and progress toward higher leadership roles. For guests, I consistently prioritize their experience through the high-quality service delivered by my team. For the business, I am committed to contributing my management expertise and practical experience to optimize revenue, develop high-performing teams, and create sustainable value for the organization.

Trình độ học vấn chuyên môn

Kĩ năng

Kinh nghiệm làm việc

Assistant Outlet Manager tại QUI CUISINE & MIXOLOGY

5/2018 → 3/2023 (4 năm 9 tháng)

Việt Nam

Assisted the Restaurant Manager in weekly staff scheduling and workforce allocation. • Supervised attendance tracking and timesheets for service staff. • Handled customer complaints and resolved escalated service issues. • Assigned daily tasks and supervised staff performance in line with management direction. • Supported recruitment, interviewing, onboarding, and training of service team members. • Organized and conducted regular training sessions to maintain service standards and improve team performance. • Resolved internal staff conflicts to ensure a positive and professional working environment. • Managed restaurant equipment and supplies, including inventory control, quality assurance, and purchasing. • Collaborated with management on seasonal menu planning and proposed marketing strategies aligned with business periods.  Reference check: Mr Tony - Outlet Manager (0938883085)

Restaurant Manger tại BLANC DE BLANCS DINING & LOUNGE

3/2023 → Hiện tại

Việt Nam

Took full responsibility for recruiting staff within the Operations team. • Scheduled shifts and managed attendance tracking for all operational departments. • Conducted monthly staff performance evaluations and recommended appropriate rewards or disciplinary actions based on performance. • Organized monthly training programs to enhance employees’ F&B knowledge and ensure full product understanding, maintaining consistent service quality standards. • Planned staff schedules and workload distribution to optimize the COL. • Ensured consistent service standards across the restaurant, with all operations staff delivering uniform service quality. • Collaborated with the Head Bar and Head Chef to develop seasonal special menus and create food and beverage items to effectively utilize surplus inventory. • Worked closely with the Marketing team to design promotional campaigns aimed at acquiring new customers and retaining loyal customers. • Developed customized menus for private events, wine dinner, and whisky dinner,.. based on customer requirements. • Handled and resolved customer complaints, ensuring guest satisfaction prior to departure. • Built and maintained strong relationships with customers, actively collecting and evaluating feedback on food, beverages, facilities, and service quality. • Monitored and controlled inventory usage during operations to ensure efficient utilization and optimize COGS • Managed restaurant equipment and facilities, proposing repairs or replacements in line with actual condition and operational needs. • Prepared and submitted monthly operational reports to the Operation Director.  Reference check: Mr Tony - Operation Director (0938883085)

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