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With over 28 years of extensive experience in Hospitality and F&B Management, I am a seasoned operations leader with proven expertise in optimizing business performance, building high-performing teams, and ensuring service excellence. Skilled in system development, process implementation, recruitment, and training, I have successfully managed large-scale hotel and restaurant operations while driving revenue and profitability.
• Oversaw all F&B operations across 63 provinces. • Conducted market research, analyzed trends, and adjusted business strategies accordingly. • Designed operational and sales & marketing plans for pre- opening and daily operations. • Supervised asset management, ensuring consistent service standards. • Recruited and trained management and department heads.
Reporting to General Director • Responsible for overseeing the entire F&B division, including Buffet Restaurant, Blue Lounge Coffee, BBQ Restaurant, VIP Dining, In-Room Service, Hotpot Restaurant, Sky Fine Dining, Seafood Restaurant, Banquet & Conference Services. • Managed and supervised departmental operations to maximize profitability and ensure top-quality service. • Set service quality standards and drove continuous improvements to enhance guest satisfaction. • Represented the group in welcoming VIP & VVIP guests and personally handled critical complaints. • Led recruitment and training of managerial staff, ensuring a strong leadership pipeline. • Chaired planning, procurement, restaurant renovations, and operational meetings.