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I am a hands-on business and operations leader with a background in resort, hospitality, restaurant and event business. I work close to people, customers and day-to-day operations, and I am at my best in environments where service, commercial performance and practical execution need to move in the same direction. My strengths are people leadership, operational control, commercial thinking and the ability to turn plans into action. I have experience in multi-unit operations, P&L responsibility, service development, team leadership and improving performance through both people and numbers. I build trust quickly, stay calm under pressure and make decisions when needed. One of my advantages is that I understand both the customer side and the business side. I care about service quality, but I also understand profitability, structure, pricing and accountability. I am not a remote manager. I prefer to lead close to the business and support people in practice. My weakness, if I had to name one, is that I can be demanding in environments where standards are unclear or where responsibility is avoided. I expect honesty, commitment and follow-through. At the same time, I am patient when I see real potential in people and in the business. I believe strong teams, clear direction and long-term thinking create the best results. My CV is attached. For more information, please contact janne.komppula@gmail.com.
• Global travel food service operator managing branded restaurant concepts in a fast-paced international airport environment. • Led a six-unit restaurant portfolio at Helsinki Airport with approximately €9M turnover in 2024. Two units operated 24/7. In 2024, the two main units delivered revenue above budget by +25.7% and +20.3%, productivity improved by +12.9% and +16.2%, and waste remained below the 1.5% target across all units. Led day-to-day operational and commercial performance across six units in a multicultural, high-volume environment • Managed through 3-5 restaurant managers and 10-15 supervisors, building consistency across leadership, standards and execution • Delivered five launches and refurbishments end-to-end, including planning, staffing, training and go-live support • Built partner collaboration, including the Amex Lounge / Pier Zero partnership recognised as a FAB Awards finalist in 2025 • Led teams that scored above global averages in 9 of 10 categories in the company engagement survey
• Seasonal destination hospitality business operating resort accommodation, restaurants and guest activities. • Led day-to-day operations across two resort properties, covering accommodation, restaurants and guest experiences, with accountability for service delivery and guest experience. • Ran operations in a high-demand seasonal environment where guest flow, timing and coordination were critical, especially across dining and activity services with tight group schedules and limited capacity. • December 2025: delivered +11% growth in guest volume and turnover vs the previous year through clear daily routines, coordinated execution and hands-on leadership. • Supported the development and commercial growth of Arctic Sauna World through service improvements and operational adjustments. • Coordinated services for key partners and incentive groups, including Kuoni Tumlare and DMC Finland.