George Brown College

York University

ACCOUNTING RECEIVABLES/PAYABLES INTERN tại Holiday Inn Toronto Airport East

• • Completed income journal accurately and handle successfully up to $10,000 cash daily. • Managed over 1,000 vendor invoices monthly with a 98% accuracy rate, minimizing duplicate payments. • Reduced outstanding receivables (aging accounts) by 25% through consistent follow-ups. • Reconciled company credit cards, expense accountsand other expenses and financial records up to more than $50,000 per cycle. • Demonstrated profi ciency in hotel accounting software - Opera to process daily transactions. • Assist with month-end closing, including preparing journal entries.

GUEST ENVIRONMENT EXPERT tại Marriott Downtown CF Eaton Centre

• Contributed to increasing the cleanliness score up to 85%, where the goal was set at 77.6% (2022). • Successfully completed around 360 credits per working-day, which includes 12 check-out rooms plus 3 stayover, total up to 15 rooms per day. • Reduced cleaning supply costs by 10% through improved inventory management and restocking procedures. • Maintained a 97% cleanliness standard adherence across all 461 rooms, resulting in a 20% increase in positive guest ratings on Marriott Bonvoy. • Enhanced operational efficiency by cutting room cleaning time by 15% after three months of training, supporting faster guest check-ins and improved room readiness. • Welcome and acknowledge all guests according to company standards.

FRONT DESK EXECUTIVE AND ACCOUNTSRECEIVABLE SPECIALIST tại Quality Inn by Choice Hotels

• Successfully managed the hotel’s inventory of reservations, 116 room assignments, and vacancies. • Increased property revenue by promoting room upgrades and additional services through upselling techniques, supporting growth from $3.5M in 2023 to $4.5M in 2024. • Registered arriving guests and assign rooms, respond to guest inquiries, complaints, and concerns, increasing up to 90% of satisfaction score in one month. • Enhanced guest satisfaction through attentive front desk service, contributing to the improvement of the hotel’s Google rating from 3.9 to 4.5 by Dec 2024. • Maintained OTA and corporate account reconciliation with 98% accuracy ensuring timely payments. • Reduced outstanding balances by 25% within 4 months through structured follow-up and improved billing accuracy. • Generated aging reports and escalated overdue accounts, achieving a 93% on-time collection rate.

ASSISTANT FRONT DESK MANAGER tại Quality Inn by Choice Hotels

• Assisted Manager and General Manager in achieving $5 million revenue in 2025 through optimized productivity and operational management. • Drove revenue growth through proactive upselling and personalized guest engagement, improving ADR from $169.50 to $178.64 and RevPAR from $115.50 to $123.46 year-over-year. • By effectively coordinating with the back-of-houseteam, my front-of-house team achieved an overall performance score of 9.4. • Improved online booking scores to 9.4 on Expedia and 8.4 on Booking.com through team coordination and service excellence. • Involve in hiring and training process to ensure they adhere to service standards and policies. • Managed accounts receivable portfolio of over $500,000, including corporate, travel agent, and OTA accounts. • Oversee and train AR specialists, providing guidance on credit and collections processes. • Strengthened relationships with corporate clients and travel agencies, improving repeat business payments.