William Angliss Insitute

Đại Học Kinh Tế Đà Nẵng

William Angliss Institute

Torrens University

Partime Banquet Supervisor tại Marval Stadium

Supervised banquet and event operations for large-scale stadium events, corporate functions, and private hospitality suites. Led casual staff during event setup, service, and breakdown to ensure smooth and timely delivery. Coordinated with kitchen, bar, stewarding, and event teams to meet event requirements and service standards. Managed guest requests, service flow, last-minute changes, and operational issues during live events. Checked function areas, table setup, equipment, stock, and presentation before service. Supported team briefing, task allocation, and service consistency in a fast-paced event environment.

Part-time Sale cordinator cum Duty Manager tại Journal Student Living Accommodation

Supported daily student accommodation operations, guest/student enquiries, check-ins, inspections, and issue handling. Assisted the sales team with room enquiries, bookings, follow-ups, and conversion of potential residents. Coordinated with housekeeping, maintenance, and front desk teams to ensure smooth resident experience. Handled complaints, emergencies, and daily operational issues as Duty Manager. Maintained booking records, resident information, reports, and communication with internal teams. Supported occupancy improvement through timely follow-up, service recovery, and positive resident engagement

Front Office Supervisor tại Novetel and Ibis Melbourne Central

Managed daily front office operations Supported sales and reservations Maintained Accor branding service and managed Accor plus programs.

Assistant Front Office Manager tại Jasper Boutique Hotel

Oversaw guest operations and ensured service standards compliance Managed OTA updates, reducing errors and commission losses. Managed accounts receivable and financial follow-ups Developed SOPs and training programs

Asisstant Operation Manager tại Liberty One

Managed hotel generating ~$6M–$8M annual revenue Supervised 30+ stafferformance with owner ROI expectations Analysed financial data to optimise RevPAR, OCC, and cost efficiency Identified cost-saving opportunities and improved departmental efficiency Led recruitment, onboarding, and performance management for operational teams

Director of Operation Successor tại Vinpearl

Support daily resort operations across Front Office, Housekeeping, F&B, Recreation, and Security. Work with department heads to follow up on service issues, guest feedback, deadlines, and action plans. Assist in improving guest experience, including check-in flow, villa arrival, buffet service, and complaint handling. Review basic KPIs, manpower allocation, operation reports, and service standards to support better decisions. Support revenue and service improvement ideas such as upselling, F&B packages, promotions, and guest touchpoints. Ensure daily operations follow Vinpearl standards, procedures, and service expectations